In our Virtual Mediation Lab, on July 5, 2013 we ran and video recorded our first example of Mobile Mediation with the following mediators/participants:
>> Mediator: Giuseppe Leone with a PC in Hawaii
>> Homeowner: Ben Davies with a Galaxy smart phone in England
>> Contractor: Kristen Blankley with a PC in Nebraska
>> Contractor’s Employees: John McPhee with an Iphone in Florida, and Jim Levi with an Android device in Washington
In short, we simulated the online mediation of a typical Homeowner Contractor dispute for an unfinished (and unpaid) job – the kind of the cases that in the USA usually end up in Small Claims court.
You can watch our 41-min simulation in its entirety or a shorter 19-min version. And you can see how effective (and simple) it can be when an Homeowner can actually “show” (in our case, with his Galaxy smart phone) to a Contractor which parts of a job need to be completed, without having to describe them by phone or email.
In the next few weeks we’ll run and video record other examples of Mobile Mediation, with different kind of cases.
Giuseppe Leone
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