Department: Department Of Health And Human Services

Agency: National Institutes of Health

Sub Agency: Office of the Director/Center for Cooperative Resolution

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Duties

Additional Duty Location Info:

Serves as an expert dispute resolution practitioner whose major function is to provide confidential and informal assistance to managers and employees in resolving work-related issues and disputes.

Recommends appropriate dispute resolution processes, serves as a facilitator and mediator in specific cases and as assigned, oversees cases which may be
resolved by facilitation, mediation, early neutral evaluation or the
peer panel process.

Assists in the development of the National Institutes of Health (NIH) Program to include necessary program documents, regulations, and delegations delineating all aspects of program direction and functional
responsibilities. Develops innovative dispute resolution models and
techniques for the varied and widespread NIH work force. Develops
Alternative Dispute Resolution (ADR) models, including comprehensive
research and component evaluation. Designs prototype efforts ranging
from informal pilots to formal programs.

Provides leadership in the development and implementation of cooperative relationships between managers and employees throughout the NIH; acts, upon request, as the representative for the NIH in issues
which are NIH-wide or unusually complex.

Takes the lead in conducting and/or acquiring mediation and negotiation training for appropriate NIH officials as well as outside participants who may be involved in ADR procedural implementation.

Provides consultation and technical assistance to executives, managers, national and local union officials, labor and employee relations specialists,
and dispute resolution professionals on issues in the areas of
labor-management relations, employee relations, and equal employment
opportunity including labor-management partnership, conflict management
and dispute resolution.

Collects, maintains, and analyzes data on the number of persons using the ADR system, their issues, ADR methods used, resolution rates, and other pertinent information necessary to the evaluation of the
effectiveness of the program to the NIH community.

Designs and develops a wide array of marketing material and procedural information to ensure that clients are aware of the ADR system and fully understand the mechanics involved, especially in
regard to safeguarding statutory rights.

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Qualifications and Evaluations

You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to perform
successfully the duties of the position, and that is typically in or
related to the work of the position to be filled. To be creditable,
specialized experience must have been equivalent to at least the GS-13
level in the Federal Government.

Examples of specialized experience: assisting in the implementation of dispute/conflict resolution programs including receiving inquires, conducting fact-finding; meeting with all parties, analyzing the issue
or conflict and recommending appropriate options (e.g. facilitation,
early neutral evaluation, mediation or panel review); and assisting in
the implementation of solutions or approaches.

You must meet U.S. citizenship and all other qualification requirements by the closing date of this announcement in order to be considered for the position.

All male citizens of the United States born after December 31, 1959, must be registered for the Selective Service to be eligible for Federal employment. For more
information about registering with the Selective Service visit: http://www.sss.gov/.

Your application will be evaluated and rated under Category Rating and Selection procedures. Category rating combines the applicant's total
qualifying experience and education/training into a single quality
category. If you meet the basic qualification requirements, we will
further evaluate your entire application package to determine the
quality and extent of your experience, education, training, etc., for
placement in one of the following categories:

1) Best Qualified - Meets the Minimum Qualification Requirements and excels in most requirements of the position;

2) Well Qualified - Meets the Minimum Qualification Requirements and meets most requirements of the position;

3) Qualified - Meets the Minimum Qualification Requirements, but does not possess the relevant competencies to a substantive degree.

The Category Rating Process does not add veterans' preference points or apply the 'rule of three', but protects the rights of veterans by
placing them ahead of non-preference eligibles within each category. A
selecting official may make selections from the highest quality
category (Best Qualified) provided no preference eligible in that
category is passed over to select a non-preference eligible in that
category unless approval has been granted.

We encourage you to submit a narrative response to the job-related questions. Responding to the questions provides you an opportunity to indicate why you are the best candidate for the job and why NIH should
consider you for employment. Share with us your qualities that will set
you apart from other applicants.

The following information requests are intended to solicit specific information relevant to your rating.

1. Describe your experience as a dispute resolution practitioner.  What steps did you take from the time you learned of a workplace issue to
recommending an approach to reach a solution?

2.  Describe the types of dispute resolution approaches you implemented to resolve workplace issues?  Which ones were most successful and why?

3. Describe your experience developing recommendations to improve the effectiveness of a dispute resolution program for an organization.  Were your recommendations implemented and
what were the results?

4. Describe how you have lead the development of cooperative relationships between managers and employees. Include the types of training programs you conducted or brought into the organization.

5.  Describe the types of dispute resolution techniques you developed for an organization, including informal and formal prototypes.

To ensure that your application is complete, please utilize the space in the job specific questionnaire section to provide your narrative responses to the job-related questions. Alternatively, you may use the Additional Information field on the
USAJOBS Resume Builder to submit this information, as well.

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Benefits and Other Info

Location, location, location. NIH's main campus is located in beautiful Bethesda, MD, a stone's throw from downtown Washington DC. Surrounded by world class eateries and
shopping areas, a career at NIH has many great benefits in addition to
its location. Some of the great benefits that an employee MAY be
eligible to receive are:

·         Flexible/Compressed work schedule

·         Free parking

·         Paid Holidays, Vacation and Sick Time

·         Teleworking opportunities

·         Convenience: A Metro stop right on the NIH campus

·         On site fitness center

·         Transit Subsidies

·         On site credit union

·         Cultural events

·         Scientific lectures

·         On site child care centers

·         A variety of employee clubs such as Toastmasters, karate, and sailing

In addition to the benefits listed above, the following links will navigate you to the federal government's generous benefit packages such
as annual, sick, and holiday leave, health insurance, and a Thrift
Savings Plan with matching contributions. For more information, check
out Permanent Employee Benefits and OPM's Employee Benefits Information.

Our mission is more than just a paragraph; it's everywhere you look. NIH is home to the world's premier biomedical research hospital. You don't have to be a scientist to improve the health of the nation. Discover a career at NIH: It's about life.

We are unable to pay relocation expenses.

A one-year probationary period may be required upon selection/placement.

Helping you through the process.  At NIH we are striving to make the application process as easy and efficient as possible. With that in mind, the resume and corresponding responses of successful
candidates may be shared with other Institutes/Centers of NIH with
opportunities like the one you are applying to and additional
selections may be made. We recommend you still apply directly to the
jobs that interest you, but we want you to know we are working for you.
If for some reason you don't want your application shared with other
Institutes/Centers, just notify the point of contact for this posting
and we'll make sure your application stays solely with this posting.
Additional selections may be made through this vacancy announcement.

Holding ourselves to a higher standard. The National Institutes of Health inspires public confidence in science by maintaining high ethical principles. In addition to the Federal
government's code of ethics, we have our own agency specific standards;
check them out at the NIH Ethics web site.

Equal Opportunity Employment. Equality is held as one of the most important values here at NIH. Selection for this - and any other - position will be based solely on merit. NIH does not discriminate on
the premises of race, color, religion, sex, national origin, politics,
marital status, sexual orientation, physical or mental disability, age
or membership or non-membership in an employee organization.

Who we are, what we do, and why it matters. The National Institutes of Health (NIH) is the premiere biomedical research center for the nation and the world. The 27 Institutes and Centers at NIH employ approximately 18,000 employees doing a vast array of jobs, all supporting efforts for a healthy nation. For more information on
the NIH mission, goals, and Institutes and Centers, please visit NIH Overview. To find out more about working at NIH, visit Life at NIH.

Tobacco Free NIH. To help ensure the health and well being of its staff and all those who visit the NIH, the NIH maintains a tobacco free work environment and campus.

The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.

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How To Apply

To be considered for this position, you are required to submit the information listed below online at USAJOBS before midnight Eastern Time
on the closing date of the announcement. If you are unable to apply
online, please contact the HR contact listed on the announcement for
assistance at least three business days before the closing date of the
announcement for application instructions. 

1.    Your resume

2.    Your responses to the questionnaire that follows the online resume submission which may require narrative responses to the KSA's listed on the Qualifications and Evaluations tab.

3.    Applicable supporting documentation (including your SF-50, any veteran's preference, CTAP/ICTAP, Schedule A documentation, or other
information requested in the announcement) either by attaching your
documents with your resume on USAJOBS (see instructions below), e-mail
or FAX. Choose only one method of submitting supporting documents. To
ensure that staff can match application materials with your resume and
question responses, please include your name, the vacancy announcement
number, and a daytime telephone number on all supporting documentation.
To ensure your information is secure, please block out any Social
Security numbers (SSNs). Clean copies may be requested if you are hired.

View our tutorial for How to Apply to the NIH

Instructions for Applying Online:

1.    Log on to USAJOBS to access your existing resumes or to create a new one. See our Federal Resume tutorial.   When creating your resume in USAJOBS resume builder, MS Word formatting such as bullets, bold, underlining should not be used. Line
spacing, dashes, or asterisks are good alternatives. See USAJOBS
Customer Service Formatting Tips for more information. You may also
attach up to 5 documents to your application(s). There is a drop down
list of documents that you can attach in the Saved Documents section of
My Account. Be sure to check this announcement to see what types of
documentation, if any, is requested.

2.    Return to the Vacancy Announcement and click the Apply Online button on the right hand side of the announcement.

3.    Choose which resume you wish to submit by selecting it in your resume list. Next, select which Attachments you would like to submit (if you
have uploaded them to Saved Documents) and click 'Apply for this
Position Now!'

4.    When you are finished submitting your resume and documents, you will be prompted by a questionnaire to respond to the KSAs online. Complete all questions on the questionnaire.

5.    When you are finished with the questionnaire, you may submit your supporting documentation by fax or e-mail if you haven't submitted them online
already to the person listed at the bottom of the announcement. To
ensure your information is secure, please block out any Social Security
numbers (SSN's). Clean copies may be requested if you are hired.

6. 
   
   
7. If you have questions or require reasonable accommodation during the application process, please contact the HR contact listed on the
   announcement for assistance at least three business days before the
   closing date of the announcement for application instructions.  If you
   have difficulties with hearing and are seeking assistance, please call
   a relay operator at 1-800-735-2258 or visit Maryland Relay or AT&T
   Relay.

7.    If you run into any technical difficulty during the online application process, please contact the USAJOBS helpdesk.

Special Consideration:

Certain veterans and displaced federal employees may be eligible for special consideration. Please refer to the following links for additional information and
documentation requirements.

·         Veterans

·         CTAP

·         ICTAP

·         Schedule A Appointments for the Disabled

Denise Rizzo  Phone: 3014356792  Email: rizzodm@mail.nih.gov

Agency Information: Department Of Health And Human Services 9000 Rockville Pike Bethesda, MD 20892  US

View our tutorial for Checking Your Applicant Status

Within 10 to 15 business days of the closing date you may check the status of your application online atUSAJOBS: Application Status. If you were rated eligible, it will indicate whether or not your application was referred to the selecting official for consideration.