Position Information

Vacancy Number:0601553
 Position Title: Coordinator, Office of the Ombudsperson
 
Type of Position:Regular Staff
 Department: Ombuds Office 
 
Duties:
Manages the initial point of contact with students, staff, and faculty
seeking conflict-related assistance and provides general and specific
information to potential visitors about the Office of the Ombudsperson
and services. Provides planning, coordination, and implementation of
routine and/or complex activities and projects related to the
management of the Office. These activities may include serving as a
liaison for the Office of the Ombudsperson, preparing official
correspondence, and communicating to the campus community regarding the
activities of the Office.
Job Duties/Responsibilities

- Serves as point of contact between the Ombuds Office and the student community with regard to conflict education and training.
- Conducts Conflict Resolution mini-workshops for students in a classroom setting.
- Functions as co-trainer with Ombudspersons for trainings that involve over 50 participants.
- Assists the Student/Staff Ombudspersons with the development and
implementation of the Student Conflict Prevention Program (SCPP). - Manages the Peer Mediation component of the SCPP.
- Coordinates data, materials and logistics for workshops and trainings.
- Assists with the design, development and dissemination of training materials.
- Assists with the design, development and dissemination of marketing materials.
- Responds to and researches student complaints and provides resources to student complainants.
- Assists student, staff, and faculty visitors by providing
information about the Office's services; educates visitors about the
Office's confidentiality and neutrality; and performs the visitor
intake processes.
- Consults with visitors, specifically students, with issues related to financial aid, grade disputes and student records.
- Maintains records and data necessary for completion of quarterly and annual reports.
- Assists in the preparation and design of reports for the Office (quarterly and annual).
- Maintains department records and files.
- Coordinates and analyzes statistical and evaluative data for the Office.
- Maintains the Office's CMRS (Case Management and Reporting System).
- Disseminates correspondence related to Office events and activities.
- Plans special events, such as Conflict Resolution Day and other events in partnership with other campus departments/offices.
- Manages and assists with budget activities, approves and monitors expenditures, coordinates payment of invoices.
- Makes travel arrangements and accommodations for staff.
- May provide guidance and supervision to interns and/or graduate student assistants.
- Inventories and orders supplies and equipment; maintains service contracts on office equipment.
- Performs general office duties, such as answering phones,
providing information to potential visitors, scheduling meetings, etc.
- Assists Ombudsperson with Alternate Dispute Resolution Committee duties and activities.
- Performs other related duties as assigned.
 
Minimum Qualifications:

Bachelor's degree in social science or related field and four years of related experience.
Preferred Qualifications: Master's degree preferred.
Four years experience with mediation and conflict resolution processes
 
Posting Date:09-24-2010
 Closing Date:10-08-2010

Special Instructions to Applicants:
An application, resume, cover letter and a list of three professional
references are required for consideration. Finalist candidate will
submit their transcript. An offer of employment will be conditional on
background verification.  



Salary Rate:
$37,026 - $40,000
 

Is this posting for internal applicants only?
No