Webinar: NetNeutrals Product Demonstration

Cyberweek 2015 - NetNeutrals Product Demonstration from Bryan J Hanson on Vimeo.

Webinar Description:

NetNeutrals is an ODR company with more than ten years’ experience in providing services to e-commerce companies such as eBay, Armor Payments, Citizen Shipper, etc. Whether consulting on design elements, training neutrals or administering independent processes, NetNeutrals aims to provide excellence.

This year Company developed an online process that is designed to assist in settling low value claims in the European Union. The process has been certified by the United Kingdom and meets the requirements of the EU ADR Directive. Based on the UNCITRAL draft rules and standard practices in Europe, it will provide a forum for direct negotiation, mediation and (in most countries) adjudication.

NetNeutrals proposes it would provide a demonstration of the new process. Following the demo a question and answer period would focus on the requirements of the EU Directive, the UK requirements and design features. Kyle Morris, General Manager, and Jo DeMars, President, would be joint presenters.

Presenter Bios:

JO DeMARS

Jo DeMars is President of DeMars & Associates, Ltd. The Company and its online subsidiary, NetNeutrals, designs and manages dispute resolution programs for companies such as eBay, Professional Warranty Services Corp, Ford Motor Company, Chrysler Corporation, Winnebago, and Porsche.  

With more than twenty-five years experience, DeMars is a sought after speaker at national and international conferences. She trained thousands of dispute resolution professionals and has extensive experience in designing systems which settle differences between consumers and companied in many industries. The Company has received several awards for best practices in business management. 

In 1995 DeMars received the Wisconsin Entrepreneurial Woman of the Year award, and in 2005 she was recognized a Woman of Distinction by the Waukesha County Foundation.  DeMars is a published author and was graduated summa cum laude from the University of Wisconsin-Milwaukee with a Bachelor’s degree in Education. In her spare time DeMars writes adventure books for Middle Grade readers.

KYLE MORRIS

General Manager – CAP-Motors, CAP-RV, NetNeutrals, NetNeutrals EU

Kyle has been working in Dispute Resolution and Consumer Relations for several years.  He currently manages the Online Dispute Resolution Platforms and serves as Program/Compliance Manager for the CAP-RV and CAP-Motors programs.  Before joining DeMars & Associates, Mr. Morris gained extensive automotive warranty, home construction warranty, and consumer relations experience.  While serving in his previous roles, he created more efficient methods of data management, developed effective change management processes, designed dispute resolution systems, and implemented new consumer relations strategies.  Mr. Morris received his undergraduate degree from the University of North Texas.  He holds a Master’s of Science in Negotiation & Dispute Resolution from Creighton University - School of Law, Werner Institute.  The Texas Mediator Credentialing Association has confirmed him as a Candidate for Credentialed Mediator.  

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