IOA 2010 International Professional Development Opportunity
Monday, September 6 - Wednesday, September 8, 2010 
United Nations Educational, Scientific and Cultural Organization (UNESCO)
Paris, France

Early Registration Pricing Ends Tomorrow, July 23, 2010!

How to Register:
To register online, please click here.
To register using a paper form, please download the registration form.

Two Professional Development Courses Offered

Ombudsman 101
Monday, September 6, 2010 - Tuesday, September 7, 2010
08:30 - 17:30
Early Registration Fee: $1,095.00 USD (on or before 7/23/10)
Regular Registration Fee: $1,195.00 USD (after 7/23/10)

This course covers the fundamentals of the organizational Ombudsman role; it will benefit the recently-appointed Ombudsman, individuals interested
in becoming an Ombudsman, or anyone desiring to establish an Ombudsman
function in industry, government, higher education, and public or
private social services agencies.

Instructors:

Danielle Fischer-Lebailly, European Ombudsman, Mars Incorporated, Strasbourg, France

Georgia Shaver, World Food Programme, Rome, Italy

This course will introduce practicing Ombuds to mediation, the mediation process, and mediation programs. Instructors will examine the
relationship between Ombuds practice and mediation, two of the most
common informal dispute resolution mechanisms used to resolve workplace
conflict.

Instructors will cover basic principles and common standards of practice of mediation, provide a practical demonstration and facilitate participant
role-plays. A final discussion on “best practices” regarding the
interaction between the two services will be facilitated by the
instructors.

Instructors:

Camilo Azcarate , Manager of Mediation Services, World Bank, Washington, DC

Doris Campos-Infantino , Ombudsperson, Inter-American Development Bank, Washington, DC

Donna Douglas Williams , Ombudsman, World Health Organization, Geneva, Switzerland

Linda Toyo Obayashi , Mediation Officer, World Bank, Washington, DC

To download the complete Paris Professional Development Brochure, please click here.

Subject to Change or Cancellation:

All IOA Courses are subject to change and/or cancellation. All registrants will be sent an email notification regarding cancellation or
confirmation of the course for which they have registered.  Notices
will be sent approximately six weeks before the beginning date of the
scheduled training courses, and we ask that you do not make your hotel
reservations or travel plans until you have received this notice. Any
questions may be directed to the IOA office at info@ombudsassociation.org.

Language:
Please be aware that all courses will be presented in English. Translation services will not be provided.

Additional Questions:
Please contact IOA Headquarters with any questions regarding this or future trainings at info@ombudsassociation.org or (908) 359-0246.