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Maximizing Technology to Establish Trust in an Online, Nonvisual Me...

Susan Naus Exon:...Relying on background research regarding trust taken from fields other than mediation, I have developed Six Building Blocks of Trust to help a virtual mediator establish professionalism, credibility, reputation, integrity, competence, and other positive characteristics inherent in trustworthiness. As I developed these building blocks for the virtual mediator, I realized that most of them apply to mediators in a F2F setting as well. So here is a summary of my Building Blocks. What do you think? Let’s start a dialogue this week.

1.    Establish Online Reputation and Credibility
2.    Create Social Presence
3.    Establish Credibility Through Skillful Written Interaction
4.    Create Positive Experience and Perceptions
5.    Sustain Mediator Competence
6.    Use Technology to Promote a Trustworthy Environment

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Understanding the Benefits of Online Dispute Resolution- Cyberweek ...

Listen LIVE Oct. 25th at 5:00 pm PST/ 7:00 pm CST/ 8:00 pm EST at BlogTalkRadio. Call in at: (347) 324-3591


Join us for Cyberweek 2011 - the annual virtual conference dedicated to the innovations and developments of Online Dispute Resolution (ODR) hosted by Werner Institute at Creighton University via ADRHub.com. This show will focus on how online dispute resolution processes are used to deal with disputes, the various forms of ODR processes, and the benefits and challenges to using virtual communications.

The show highlights ODR experts in the field including Colin Rule, Noam Ebner, and Daniel Rainey.

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ODR: Enabling New Communities and Institutions

Bruce Hiebert- While users generally explore new technologies such as ODR and eNegotiation systems for their applicability to their needs, what is often disregarded is the way those new technologies transform their users and the user environment. As a number of social scientists and philosophers have explored over the last sixty years, technology also transforms users in specific ways with significant long term implications for humanity as a whole. This raises significant questions about the way digital technologies, especially ODR and eNegotiations systems, are transforming human existence.

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