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Objectively Speaking, Neutrality is Difficult

Steve Mehta- Many times a month, I will be in a mediation and an attorney will tell me that “it must be so much less stressful to be a mediator than be in the practice of law.” Often, I respond by saying that being a neutral can be harder than being an advocate. Well recent research has affirmed this belief. This research shows that a neutral disposition can have a substantial toll on the body.

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Updated Book Highlights Organizational Role of Ombuds

Tom Kosakowski- James T. Ziegenfuss, Jr., and Patricia O’Rourke have published a revised edition of their book, The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program. The publisher's blurb says that the book, "presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers." The book appears to cover the range of Ombuds practice, but especially Organizational Ombuds.

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