What's Happening in Conflict Resolution [08.05.14]

To Resolve a Conflict, First Decide: Is It Hot or Cold?

Mark Gerzon/HBR- As a leader, you’re going to face conflict. It comes with the territory. But before you try to deal with a conflict, you first need to stop and ask yourself the following question:

Is it hot or cold?

To help you answer this vital question, consider these two definitions Hot Conflict and Cold Conflict:

More [HERE].

The Science of Negotiation – Patterns to Predict Success or Failure

Jeff Thompson- I highly recommend reading this from the brilliant people at Metric Lab.

Yes, it's a bit long and covers a variety of topics but it is well worth reading for both law enforcement and non-law enforcement personnel.

Behavior Patterns of the Taker-Negotiator Relationship

In addition to the creation of the Crisis Communication Rating Scale, McClain’s research team applied this system to archived transcripts of hostage negotiations and obtained preliminary results. These findings have identified certain communication patterns that are associated with a peaceful resolution.

More [HERE].

Stepping Into Someone's Shoes

Cinnie Noble- You will know from the ConflictMastery™ Quest(ions) blogs that the series of questions usually invites readers to look at the conflict from the other person’s viewpoint, as well as their own. It is a typical approach for helping people understand the full picture of conflict situations, including their contribution to the dynamic.

The phrase stepping into someone’s shoes – the subject of this week’s blog – is commonly used to describe a way to envision the situation from the other person’s perspective. As one source said, “only the wearer knows where the shoe pinches”.

More [HERE].

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