(TammyLenski.com) One of my summer projects is to compile past articles into frequently requested micro-topics so that you can find them more easily on Lenski.com. First up: Listening.
With a single click you can now find my past articles focused on the topic of listening, including posts like these:
The 5 types of listening
What good negotiators know: Persuade with your ears
Hearing is a physical process, listening is a mental one
The secret to de-escalating loud, angry conflict
Find the full listening list here: Listening skills
AuraCall, Inc.: Negotiating a Dispute Resolution Process Simulation
Abstract:
In the simulation, a telecommunications company has retained an instructional design expert to create an online training course for its call center staff. Despite a good start, the parties are now disappointed with each other, and each is angry that the other did not keep to the agreement. Unable to come to agreement on their own, they initiate a discussion regarding the dispute resolution process best suited to settle the issue – only to realize that they have different preferences on this issue, with each party leaning towards a different type of ADR process. Only by using their negotiation skills will parties be able to reach agreement on process choice.
How to Deal with the Irrational Parts of a Negotiation
J(oseph Grenny/HBR.com)- Too much of the negotiation literature treats us as if we’re rational creatures making logical conclusions about pursuing well-defined interests. While that may be true at times, most often, negotiations are “crucial conversations” — interpersonal exchanges clouded with emotion. We take illogical positions that undermine our own interests based on irrational impulses...
...Use facts, not threats. Both parties typically come to a negotiation with different perceptions about interests, options, and consequences. At times, you feel a need to challenge their perception of reality.
Orlando Terrorist/Hostage Incident
Did the police do the right thing?
The official timeline of the siege includes a lengthy pause of two hours or more between Mateen's initial assault, in which most of the victims were killed, and a final gun battle in which he and others were killed. During that interim period, police said Mateen had stopped shooting and was talking to 911 dispatchers and hostage negotiators, raising a potential opportunity to end the bloodshed. But while they talked, an untold number of victims were lying wounded or dying in the club.
Orlando Police Chief John Mina has defended his approach, saying it was worth the risk to talk to Mateen because it may have saved more lives — and once it became clear the Mateen was going to start killing again, authorities moved to take Mateen out. Many police experts agree, saying it struck a difficult balance between force and negotiation.
But the details of what happened during the siege's middle period remain unclear.
Read more from NBCnews.com [HERE].
You need to be a member of ADRhub - Creighton NCR to add comments!
Join ADRhub - Creighton NCR