What's Happening in Conflict Resolution" is a weekly round up of the all the ADR news, jobs, events and more. Check it out each week and view past versions [HERE].

The One Thing You Should Always Ignore During Negotiations

It’ll make it easier for the other side to be flexible.

2. Set expectations

A CEO in South Asia once told me that he never does deals with anyone from the U.S. unless they are willing to fly into his city and drive from the airport to his manufacturing facilities—a distance of less than 20 kilometers that takes almost three hours to travel. Why? “Unless they’ve experienced that, they don’t know how things work here. The first time something goes wrong, they assume we are incompetent or stealing from them,” he says. Effective negotiators are careful not to over-promise, and set appropriate expectations to ensure that delays and other disruptions do not unnecessarily derail the process or sour the relationship.

Read more from Fortune.com [HERE]. 

The One Word That Can Transform Your Negotiating Skills

Human beings need to feel they're being treated fairly. Here's how to use that principle to your advantage.

The most powerful word in negotiations is "fair." It’s so powerful that I call it the "F-word." Here’s why it’s so powerful, when to use it, and how.

FAIRNESS ON THE MIND

As human beings, we’re powerfully swayed by how much we feel we’re being respected. People comply with agreements if they feel they’ve been treated fairly and lash out if they don’t.

Read more from FastCompany.com [HERE]. 

In This Corner: Never Split The Difference

“I was intimidated.

“I’d spent more than two decades in the FBI, including fifteen years negotiating hostage situations from New York to the Philippines and the Middle East and I was on top of my game.  At any given time, there are ten thousand FBI agents in the Bureau, but only one lead international kidnapping negotiator.  That was me.

“But I’d never experienced a hostage situation so tense, so personal.

‘We’ve got your son, Voss.  Give us one million dollars or he dies.’”

Read more from the Crisis Negotiator Blog [HERE]. 

ACR/Creighton University Sponsored Training: The Child Centered Continuum Model

Today The Werner Institute welcomes international trainers Lorri Yasenick and Jon Graham who are facilitating a two day workshop on how to include children in ADR processes. The training, titled, "The Child Centered Continuum Model: When and How to Include Children in ADR Processes" brought together attendees from diverse backgrounds including mediators, lawyers,parenting coordinators,
mental health practitioners, and policy makers,

The Child-Centred Continuum Model (CCCM) is a four-level skills-based approach that ensures children’s concerns will be included in mediation/ADR processes. Learn when and how to safely include children.

Workshop Teaches Clergy Mediation Skills

(ToledoBlade.com) Ministers don’t only work on Sundays, and their education doesn’t stop when they get the “Reverend” title. Their scripture might be ancient, but lifelong learning is a pastoral necessity.

The Rev. Richard Blackburn, the founder and executive director of the Lombard Mennonite Peace Center of Lombard, Ill., was teaching a five-day course addressing church conflict, as part of the peace center’s Mediation Skills Training Institute. The course is offered at locations across the country.

“For this particular program,” the Rev. Blackburn said, “the thing I often hear from pastors is, ‘Why didn’t I learn this in seminary?’

Read more [HERE].