What's Happening in Conflict Resolution [04.01.14]

"What's Happening in Conflict Resolution" is a weekly round up of the all the ADR news, jobs, events and more. Check it out each week and view past versions [HERE].

The month of April is "Crisis Negotiation Month" at ADRhub.com. It is a collaboration between the ACR Crisis Negotiation Section and ADRhub.com. It will bring you articles, tips, infographics, and a webinar throughout the month.

(Click the image above for a larger version and to view the article)

Enjoy below the first week's articles:

Crisis or Hostage Negotiation: The Distinction Between Two Important Terms

From the FBI Bulletin:

...As time has passed since the NYPD’s Hostage Negotiation Team (HNT) was created, something noticeable has occurred in the realm of law enforcement hostage negotiation—the emergence of the word “crisis” being used and often replacing the term “hostage.” Reviewing academic literature, one will find the term “crisis negotiation” being commonly accepted while television and other media outlets still refer to “hostage” as the generalized term.

Read the article from the FBI Bulletin and also see a bigger version of the infographic [HERE].

What Do You Say After Hello?

How do you start a conversation with an armed and dangerous person who refuses to talk and whose only demand is that you go away?

Gary Noesner, retired Chief Negotiator of the FBI’s Hostage Negotiation Unit and author of the best-selling “Stalling for Time: My Life As An FBI Hostage Negotiator”, has worked through times like this from the moment he did his first hostage negotiation more than 30 years ago.

Read more from the Crisis Negotiator Blog [HERE].

Persuasion & Hostage Negotiation

From Bakadesuyo.com (an incredible website btw)

What Hostage Negotiators Know That Most Negotiators Get Wrong

Eric:

In terms of basics, what do you think people can learn from hostage negotiating that they don’t learn in your typical negotiating class?

Chris Voss (retired FBI Negotiator):

…business negotiations try to pretend that emotions don’t exist. What’s your best alternative to a negotiated agreement, or‘BATNA.’ That’s to try to be completely unemotional and rational, which is a fiction about negotiation. Human beings are incapable of being rational, regardless. There’s a lot of scientific evidence now that demonstrates that without emotions you actually can’t make a decision, because you make your decisions based on what you care about.

Read the full article [HERE].

Active Listening Techniques of Crisis Hostage Negotiators

...Therefore, active listening when used properly and effectively, displays professionalism, develops rapport, and builds trust. This transcends the world of mediators and hostage negotiators. While reviewing the skills below, one can easily see how when employed in your professional and social setting, it can contribute to you being a more effective communicator.

Below are the seven techniques of active listening that are taught by the Federal Bureau of Investigation’s Crisis Negotiation Unit (FBI CNU) to their special agents and other law enforcement officials from around the world.

Read the full article [HERE].

A Game-Changing Article on Negotiation

Noam Ebner- NDR, ADR and CONF people:
If you're still into growing in the area of negotiation, you're going to want to read this article by John Lande of the University of Missouri School of Law. It's long, but you'll figure out which parts to read once you start. You'll be glad you read it.

Relational Living

Elizabeth Clemants- Two weekends ago, I attended a two day workshop entitled "Relationship Bootcamp". In case anyone was wondering what mediators do for fun on the weekends, now you know! This intensive retreat taught relational living as the ultimate goal for all human beings. That we seek connection as a fundamental aspect of our nature. We all want intimacy, but not many of us come by it very easily.

You left me no alternative - conflict and the self denial of choice

Neil Denny...When we are in conflict situations we can feel a heightened need to defend our position and the assumptions that we have made. When an alternative is suggested we are presented with a challenge; will we consider that alternative or will we dismiss it?

Questions About Being in Conflict That Have No Right To Go Away

Cinnie Noble- In his wonderful poem “Sometimes” (from Everything is Waiting for You, 2007, Many Rivers Press), David Whyte refers to questions that “have no right to go away”. I really like that statement and it touched a chord in me. So, considering my fascination with the art of inquiry I thought about using Whyte’s phrase as the title and premise of this week’s blog.

“The Texas Conflict Coach® Radio Blog Program” April Series

When Actions ≠ Words

The Olive Branch Blog- It's so interesting. When I start a mediation, I often ask parties to visualize the future - asking them to think beyond their conflict and imagine what things could be like.

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