What's Happening [10.01.13]

Taking Negotiation Teaching into the Real World: Conducting, Debrie...

Noam Ebner- Ever feel like giving your students or trainees real-life negotiation assignments? Sending them out of the classroom to discover how the concepts learned in class play out in the real world?

This approach to learning negotiation, called “Adventure Learning” is a fairly new kid on the negotiation teaching block. In a nutshell, adventure learning involves sending students on negotiation missions beyond the classroom, brushing up against - or actively engaging in - real-world / real-life / real-consequences situations. Putting a fairly wide lens on this, co-author Lynn Cohn and I once suggested that adventure learning can be...

Read more [HERE].

Trust Me or I’ll Kill You! What do Mediators mean by “Trust?”

Guest writer Madge Thorsen is presenting with Julie Rea at the 2013 ACR Annual Conference

It is unlikely that you will ever read an article about mediation without seeing the word “trust” in it somewhere. Trust is said to be the key to peaceful conflict resolution and mediators are urged to gain the “trust” of the parties in order to serve them well. “Trust” is gained, apparently, through eye contact, non-verbal body language, demonstrations of competence, keeping one’s word, a host of other possibilities.

But what do we really mean by “trust”? In Gary Noesner’s book Stalling for Time, trust means a hostage negotiator building rapport with a hostage taker specifically with the intent of luring the criminal out into the open...

Read more [HERE].

Revised Commercial Arbitration Rules [Effective October 1, 2013]

Arbitration is used by thousands of organizations from every sector that count on the American Arbitration Association® (AAA®) and our 87 years of knowledge and experience to resolve a variety of disputes, including large and complex cases. As part of our ongoing efforts to directly address users’ stated preferences for a more streamlined, cost-effective and tightly-managed process, the AAA has issued revised Commercial Arbitration Rules that will apply to cases filed as of October 1, 2013.

Read more [HERE].

Assessing Conflict Behaviors and Hot Buttons – The Conflict Dynamic...

Guest writer Craig Runde is presenting at the 2013 ACR Annual Conference

Conflict is inevitable in the workplace, yet it does not have to lead to negative outcomes. Part of managing conflict effectively involves improving one’s understanding of his or her behavioral and emotional responses to it. The Conflict Dynamics Profile (CDP) assessment instrument does just that.

The CDP was created by psychologists at Eckerd College in St. Petersburg, FL. The model underlying it is based on individual and organizational conflict research that identified different types of behavioral responses to conflict

Read more [HERE].