Empathy is the Secret Weapon

Jeff Thompson- Having the ability to combat hate requires skills that are also necessary of mediators and other conflict professionals.  One such skill is empathy. It is important to note empathy does not require agreeing but more importantly it gives you insight as you move from the way you “see” things to “see” the situation or issue from a different perspective. 

Dave Hilton- In this episode of the Conflict Specialists Show, Dave Hilton interviews F. Peter Phillips, Esq. from Business Conflict Management in New Jersey.

Some of the topics in today's episode:

• International Institute for Conflict Prevention and Resolution
  
• Franchise Mediation
  
• Insurance Mediation
  
• Arbitration
• Acting and Improvisation Skills In Mediation and Arbitration
• International Mediation
• and more!

Read more and watch [HERE]

Giuseppe Leone- 8,000 miles or 13,000 kilometers. That's the approximate distance between Hawaii, in the middle of the Pacific Ocean, and Italy. But thanks to Skype, that distance didn't matter when last week I gave a 3-hour lesson on online mediation to a class attending a mediation training offered by a prestigious Italian university.

During our online and highly interactive lesson, not only was I able to present our project Virtual Mediation Lab and share videos of actual online mediation simulations. At the end, 2 other mediators joined us via Skype. Since both of them had attended the same training in the past and now participate in our project Virtual Mediation Lab in Italian, the class had the opportunity to ask them directly any questions about their post-training experience.

Besides explaining what online mediation means and how it works, our lesson also covered these three topics.

Read more [HERE]

Guy Witherspoon- Looking for interesting stories for use in classroom on the role communication plays in managing or resolving conflict. (can also include examples of miscommunication)

Do you have any stories for Guy? Post comments and replies [HERE]

Reports from the front, in the Online Education Wars Noam Ebner

Cinnie Noble- It is common in the midst of conflict that we become more assertive about our perspective - especially when the other person is equally or more assertive about hers or his. One or both of us may push our viewpoints to the extent that things escalate and stronger feelings evolve – accompanied by even more push back. It is as though both of us are convinced and have to convince the other that our view is the perfect and correct one.

Read more [HERE]

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