Building Trust & Rapport With Robin Dreeke (FBI)

Building rapport is one of the most important skills a mediator must be able to properly develop in order to be effective.  It is one of the main aspects of my PhD research and many others before me have explored this within the context of mediation as well.

Robin Dreeke of the FBI wrote a fantastic book on building rapport and recently answered questions for the Farnam Street Blog.  The Q&A's are listed below while further below are ten tips for building rapport.  Links to read more on each are provided...

Read more [HERE].

Time for Another Big Bang in Alternative Dispute Resolution

Cinnie Noble- The following description of the words “woulda coulda shoulda” sometimes applies to the experience of being in conflict: “For many people, there is a clear distinction between what actually happened and what they wished would have happened in a given situation. Sometimes, people realize a number of options they could have or should have taken instead of the action they actually took. This feeling of regret or second-guessing is summed up in the expression woulda coulda shoulda.”

It is easier in hindsight to consider what may have been a more productive or constructive way to manage a conflict. The time and energy wasted with self-blame replete with woulda coulda shoulda language can be all consuming.

The Olive Branch Blog- Teaching children conflict resolution skills is probably one of the most important contributions that we can make! So when I came across this idea ... I just had to share...

Online Mediation and Confidentiality – 2 Mediators’ Concerns

Giuseppe Leone- After reading my post "For the First Time, the United States Postal Service (USPS) Tries to Resolve a Workplace Dispute Through Online Mediation" http://bit.ly/1eL5Fj7 one mediator wrote:

~~~
I have an issue with confidentiality, how is it controlled with regards to recording or even transmitting the mediation to others and how could this be monitored with the software you are using?

Mandatory Mediation for Every Fifth Case in New York County’s Comme...

It Turns out Conflict has to do with Morality

"Reality" TV, Violence and the RPM

Karen Hollett- It's the time of year when people are thinking about resolutions and taking better care of themselves by eating better, exercising more, maintaining better work life balance and so forth. One other thing you may want to consider is what you feed your brain via the media.

We are bombarded with digital information all day long. In previous posts, I have already touched on the negative impacts of information overload in terms of our effectiveness. When our attentional capacity becomes depleted, this negatively impacts our mood and behaviours. And, even when we are very interested in it and the information is welcomed and helpful to us, we can become cranky and irritable and generally difficult.

Call for partnership in peer mediation

Pauline Schreiber- School mediator in 4 schools in south of France, i trained about 60 kids (from age 10 to 13) to peer mediation. Now that their training sessions are over, i was thinking about creating a partnership between 

these kids and others in different countries to make them share their experiences, exchange advices...

BOOK CLUB: LOOKING FOR MORE MEMBERS