U.S. Ombudsman Association Conference Offers Info and Training for Public Sector Watchdogs

The national organization for government Ombudsmen is accepting registrations for its 2011 meeting in Jacksonville, FL October 24-28, 2011. The conference theme is: "The Ombudsman: The Bridge to Conflict Resolution, Accountability, and Transparency."

Plenary sessions will include:

Value-Based Decision-Making: Ensuring Reasonable Process and Outcomes in the Public Sector
Social Media: Bridging the Communication Divide
USOA Standards: Credible Review Process
Dealing With Difficult People
Self-Mastery for Stress Management

Concurrent sessions are:

Ombudsman Advocacy Smarts: Avoiding the Pains of Systems Advocacy
Generational Characteristics That Impact the Work of the Ombudsman
Data Collection as Government Quality Assurance and Ombudsman Accountability
Coping in the Hot Seat: Challenges Facing Federal Ombudsmen in High Profile Agencies
We Can Dish It Out, But Can We Take It? What Happens When the Ombudsman Is Audited?
One Hour to Writing Power

USOA is again be offering a two-day New Ombudsman Training pre-conference workshop and, in partnership with the International Ombudsman Institute, a two-day workshop by the Ontario Ombudsman's Office titled "Sharpening Your Teeth." Priority registration ends September 24. (USOA Conference Registration.)

Related posts from the Ombuds Blog: Follow the USOA 2010 Conference on Twitter; USOA Will Meet in Ohio for 31st Annual Conference; USOA to Elect New Board in March.

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