The European Commission has published two important legislative proposals:

(i) Directive on Consumer ADR establishing minimum standards for ADR schemes and requiring EU Member States the provision of ADR services for resolving B2C disputes. 

(ii) Regulation on Consumer ODR establishing an a pan-European ODR Platform that will coordinate ADR schemes and become a single point of entrance for resolving online (cross-border) B2C disputes. 

Both proposals are expected to adopted into law by the end of 2012, and the ODR Platform it is scheduled to be operational by 2015. 

For more information and the full texts go to the following link http://ec.europa.eu/consumers/redress_cons/adr_policy_work_en.htm 

Best wishes, 

 Pablo Cortés

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Dr Pablo Cortés

CSET Lecturer in Civil Justice

School of Law

University of Leicester

LE1 7RH

Email: pablo.cortes@le.ac.uk

Book: Online Dispute Resolution for Consumers in the EU

Download the book in PDF for free at: http://www.routledge.com/books/details/9780415562072/