The U.S. intelligence agency responsible for national security and military imagery and mapping has established an Ombuds program for internal and external stakeholders. According to a new website, "The NGA Ombudsman is an informal resource to help answer questions and resolve concerns from employees and external consumers of NGA products about inefficiencies, inconsistent application of policies, potential unfair practices, and other anomalies that adversely impact NGA's people, processes and resources."

The position practices to the traditional Organizational Ombuds standards of independence, confidentiality, impartiality and informality. Scott Deyo, who previously established the Ombuds program for the Department of Defense Office of the Inspector General, has been appointed as the first NGA Ombudsman.

Other federal agencies with programs that practice to Organizational Ombuds standards include:

• Agency for International Development
• Defense Logistics Agency
• Department of Defense (National Committee for Employer Support of the Guard and Reserve; Office of Inspector General)
• Department of Energy (Ames Laboratory; Argonne National Laboratory; Lawrence Berkeley National Laboratory; Lawrence Livermore National Laboratory; Los Alamos National Laboratory; National Renewable Energy Laboratory; Sandia National Laboratory)
• Department of the Interior (Bureau of Land Management)
• Department of Veterans Affairs
• Drug Enforcement Agency
• Environmental Protection Agency
• Federal Bureau of Investigation
• National Aeronautics and Space Administration
• National Institutes of Health
• Office of Personnel Management
• Transportation Security Administration
• United States Army Medical Department

More at The Ombuds Blog.