Conflict in the workplace is inevitable, but Toxic, difficult workplaces are not. Mediation is a tool that can help. And sadly, most HR professionals don’t know this. They think mediation is not for them, when in fact they are effectively mediating all the time. Come learn why mediation is vital for your career and also your workplace!

John Ford is the founder of the HR Mediation Academy and author of Peace at Work: The HR Manager’s Guide to Workplace Mediation. He mediates; trains; and consults to organizations that have accepted the inevitability of conflict and are seeking to approach it with greater clarity and confidence. He was the managing editor of Mediate.com from 1999 to 2011, and is a past president of the Association for Dispute Resolution of Northern California.

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