How do you respond to conflict? This conflict could be personal, work-related, in your community, or even online. One thing we all have in common is that we all have conflict in our lives, we all know what it is like to go through conflict, and we can probably all tell a story about how conflict has changed our life. Here's the thing that I've realized though...you ready?? Conflict isn't good nor bad, but it's how we react to it that will determine its income. So I propose an acronym...LEAR
Listen
Explore Meaning
Acknowledge
Rapport building
Take a look at this talk that I did at Tweetstock a few months ago where I talk about LEAR and how to use it to engage with conflict and turn conflict into creative solutions
Here is the YouTube link if the above video isn't working for you: Engaging with Conflict
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