There are two decision points for school board members and superintendents when considering this subject: Whether to hire an ombudsman at all and to whom will the person report on the organizational chart. Neither question is trivial. This is one of those rare cases where structure is as crucial as actual operation, and perception is reality.Darden distinguishes between Organizational Ombuds, who handle internal complaints from employees and address operational matters, and "Public Service" Ombuds and his article focuses on the latter. This may be a semantic distinction: University Ombuds, for example, handle more than just employee issues and yet consider themselves to be Organizational Ombuds. Moreover, the ethical tenets of schools Ombuds are other Organizational Ombuds are essentially the same. He concludes that if done correctly, an Ombuds, "is
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