Whether it’s a difficult co-worker, a demanding boss or an angry client, you can learn to handle conflict at work effectively by managing your internal reactions first. Kathi Elster and Katherine Crowley show us how to cool down, then find the words to move a potentially hazardous work situation forward in a constructive manner. Join Kathi, Katherine and Pattie Porter for a lively discussion on how to apply proven techniques for successfully navigating your most challenging workplace relationships.

Katherine Crowley is Harvard-trained psychotherapist and Kathi Elster is a management consultant and executive coach. They are the co-authors of Mean Girls at Work – How to Stay Professional When Things Get Personal, Working with You Is Killing Me, and Working for You Isn’t Working for Me. Their firm, K Squared Enterprises, is dedicated to helping clients manage interpersonal relationships in the workplace.