Whether you are at the water cooler, in the hallway or stuck in a never- ending meeting, we all have to deal with co-workers from hell. Join Pattie Porter and Stephen Kotev to learn lessons from conflict coaching experts on how to respond differently, effectively and constructively to the most challenging of coworkers. We will provide a couple of typical workplace scenarios and play out what typically happens, and then share lessons and strategies for how to do it differently.

Pattie Porter, LCSW, AAP is the President of Conflict Connections®, Inc. in San Antonio, TX. Pattie has worked extensively in the dispute resolution field for nearly 20 years providing mediation, team facilitation, negotiation training, and conflict management and abrasive leader coaching services to individuals, businesses, government agencies and higher education institutions. Pattie is a licensed clinical social worker (LCSW) and holds the Advanced Practitioner-Workplace Mediator (AAP) designation from the Association for Conflict Resolution (ACR), the Credentialed Distinguished Mediator from the Texas Mediator Credentialing Association, and the CINERGY® certified advanced conflict coach and coach-mentor as recognized by the International Coach Federation (ICF). She is currently working on her accreditation from The Boss Whispering Institute®. She is a current faculty member in the graduate dispute resolution program at Southern Methodist University in Plano, Texas.

Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation, conflict analysis, facilitation, training and somatic education to private and government clients. He holds a Master of Science degree from George Mason University’s School for Conflict Analysis and Resolution and a black belt in the Japanese martial art of Aikido. He is a former employee of the Association for Conflict Resolution, the American Bar Association Section of Dispute Resolution, the Ohio Commission on Dispute Resolution and Conflict Resolution and the D.C. Court Services and Offender Supervision Agency as an ADR Specialist.