I must admit, I am intrigued by the constant potential convergence of mediation and technology.  I recently came across a press release from Colin Rule's new company, Modria.  They offer a dispute resolution process for internet based conflicts.  If you don't know Colin (really?), he's the guy who set up PayPal and Ebay's dispute resolution program that handled millions of a complaints.

So what is Modria? from the press release:

Modria’s platform can handle any caseload, big or small, anywhere and anytime. The Diagnosis module collects and organizes all the relevant information about the issue and suggests possible solutions. The Negotiation module distills points of contention and enables the parties to discuss the matter directly and on the record.

If the parties are unable to resolve the issue through negotiation, the Mediation module provides an impartial third party to help clarify issues and brainstorm options. If no mutual agreement can be reached, Modria’s Arbitration module lets the parties select a decision maker who examines the facts and renders a decision. Along the entire process, users can engage in transparent discussions and submit rich assets such as text files, PDFs and videos supporting their arguments.

Learn more about Modria by visiting their site [HERE].