If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program,…

What is the difference between communication when it's open and when it's closed? When our defensive barriers go up, we disconnect not only from other people, but also from our own humanity. In this program, we'll explore an innovative approach to communication and conflict resolution training that comes from the tradition of contemplative psychology and mindfulness practice,…

Everyday life is filled with interactions between superiors and subordinates. Whether you are up or down the food chain, you have to work with someone who has either more or less power than you. Join Columbia University Professor Peter Coleman, as we…

The Texas Conflict Coach® Blog Talk Radio program announces our Back to Basic series. The following episodes are held every Tuesday night from 5:00-5:30 pm PST/7:00-7:30 pm CST/8:00-8:30 pm EST To participate, go to the designated link for each program or call-in live at 347-324-3591.

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People of faith have an extra resource to guide them successfully through conflict, if they choose to take advantage of it. For Christians, applying biblical principles – love, forgiveness, the “Golden Rule” – can turn a frustrating conflict into a satisfying resolution, and…

Churches and their congregational members are not immune to conflict and the collateral damage that can be caused from unresolved "heart" issues which can grow into monsters.…

What happens when deep differences in theology, politics or identity turn into divisions in communities of faith? What initiates and fuels division? What conversations can build connection and care in the midst of profound differences? This evening we will discuss rebuilding relationships by enhancing conversation with lessons and tips from the Reflective Structured Dialogue approach…

Churches are not immune to change and the conflict that comes with it. In this program, Joey Cope identifies the anxious people who will surface in times of controversy and will provide helpful strategies and techniques to bring resolution.

Joey Cope is the Executive Director of the Duncum Center for…

The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering,…

Disputes have existed as long as there have been people. Ways to resolve disputes have also existed just as long. But now, technology has made some of the oldest ways to resolve disputes new again and better than ever! Now you can settle differences with other people or businesses without ever leaving your home, office or business.

Mark Norych manages…

Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery…

Customers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers will…

We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or dispute erupts, know how to negotiate…

The Texas Conflict Coach® Blog Talk Radio program announces our Retail Services Conflict series.  The following episodes are held every Tuesday night from 5:00-5:30 pm PST/7:00-7:30 pm CST/8:00-8:30 pm EST.

To participate, go to the designated link for each program or call-in live at 347-324-3591.

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in order to provide safe and effective care to…

Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken will share his personal…

"During the month of December, please enjoy these previously recorded shows...The Best of 2014. We will return live every Tuesday night beginning January 6, 2015. Enjoy the Holidays!"

We have all experienced the drama when we engage in…

Gratitude communication involves expressing appreciation or thanks to others. Hear powerful, real-life stories of individuals who shared moments of gratitude in their work lives. Take away tips to guide you in your own life, whether handling a difficult situation or simply savoring a situation that's already amazing.

Dr. Ross…

Join us on November 25th at 8 pm Eastern as Katherine Josten, artist and founder of the Global Art Project for Peace discusses how local communities from across the globe actively join together to…