One of the common statements that occurs in conflict is, “that’s not fair”. It may be a response to an action that is seen – according to our sensibilities, values, and beliefs – as wrong. It may be an emotional reaction to a decision or position someone is taking on a matter with which we disagree. It may be due to a rule, policy, or procedure that we experience as oppressive, threatening, or undermining. It may be a perception that another person is being arbitrary, unthinking, obstinate,…

When some of us get upset we cry. It’s just what happens. Crying is considered by some to be gender and sometimes culture specific. However, in my coaching work I have seen both men and women from a wide range of cultures cry. I have also heard both genders - across cultures - talk about internal weeping though those words are not used.

(Internal weeping may be described as experiencing deep and overwhelming feelings about the situation or the other person. Words to express these…

I was fairly young when I first heard the idiom ‘you can catch more flies with honey than with vinegar’. It was one of my mother’s pearls of wisdom. Her name was Pearle and so, she took her name seriously by dispensing precious lessons on life with short homilies and expressions.

I recall this particular one was said to me when I wanted something from my cousin and after a few attempts at asking nicely, I gave up and became more demanding. I can still hear my mother making this…

The aftermath of conflict is fraught with ongoing tension for many. Even when a situation is resolved, it is common that residual feelings and thoughts prevail. Hurt, anger, disappointment, and other emotions that linger reflect unresolved needs for which blame and criticism and other negative reactions may remain. Some people are plagued by wish-statements like: “I wish I had said…”; or “I wish I hadn’t…” Sometimes, the afterthought and feelings overwhelm and preclude any semblance of…

One of the things that leads to conflict – at least inner conflict – is when we seem to lose the ability to speak up, voice our needs, express our feelings, defend our perspective, and so on. This may have to do with the fear of conflict and ironically, can easily result in unnecessary discord and tension – at least internally.

There may be some situations and people that are more challenging than others that seem to preclude the wherewithal to speak up. Or, for some speaking up does…

One of the things that happens when an interpersonal conflict begins to brew is a need to decide whether or not to raise the issue, concern, etc. with the other person. And how and when to do so, if that is the choice we make. This conundrum is often complicated for those who have a tendency to ‘bottle things up’ which essentially translates into containing thoughts and feelings and a hesitancy to share what is happening.

Let’s take the imagery of bottling things up a little further…

Rage is a word that describes a strong emotion that sometimes evolves when we are in conflict. It is not necessarily an immediate reaction. Rather, it is one that often signals an escalation of feelings such as anger and hurt about a person and/or an issue. The build-up erupts into a state of being furious, incensed, and out of control of our words, thoughts, and emotions.

This week’s blog considers that rage, like some other ‘four-letter words’ stated fiercely, is an extreme…

It is common in the midst of conflict that we become more assertive about our perspective - especially when the other person is equally or more assertive about hers or his. One or both of us may push our viewpoints to the extent that things escalate and stronger feelings evolve – accompanied by even more push back. It is as though both of us are convinced and have to convince the other that our view is the perfect and correct one.

The expression ‘a clash of imperfect ideas’ is one I…

As long as I can remember when I heard people yell at each other, or one person yelling at someone, I reacted internally with fear. I do not know how to articulate my fears. I just know there was something unnerving for me. When I began to work in the conflict management field I was increasingly exposed to situations in which people yelled and I became more and more aware of the range of things that seemed to incite people to scream at one another. To do my work effectively, I reflected on…

I have used the expression “the straw that broke the camel’s back” or a similar idiom when referring to an incident that pushes an ongoing situation too far across a line of tolerance. I didn’t know the derivation of this particular expression and when I looked it up I found the meaning is consistent with this same notion.

According to Wikipedia, the straw that broke the camel’s back is…

Forgive me. I apologize. I was an idiot. You didn’t deserve what I said. I was so wrong. I didn’t mean it. You are a saint for putting up with me. Will you please forgive me? In whatever form requests for forgiveness take, it is not incumbent upon the receiver to forgive. For some reason many people think they ‘should’ forgive or at least say they do. It’s just not always that straightforward.

When it comes to interpersonal conflict, we all have our own range of thresholds – what is…

It may seem a strange coupling – threat or treat – when it comes to talking about conflict. Threat is, of course, more straightforward, since we commonly sense some type of challenge when we are in conflict. That is, if we perceive that something undermines our values, beliefs, or needs, we may experience that as a threat to us and our identities. Sensing any sort of threat when we are in conflict causes feelings of insecurity and vulnerability. This may, for instance, be due to…

When I first started to practice law some years ago I heard the expression and then, observed the act of “posturing” - as referred to lawyers who became positional during negotiations or court proceedings. As I observed it, posturing is typically demonstrated through body language, mannerisms, and words. These came together, it seemed, in an adversarial effort to ‘win’ and assert a position about a legal dispute. While posturing may be considered strategic and just part of the game of…

You have likely heard or possibly used this expression “Yea, yea tell it to the judge”. In my experience, it is usually said in a demeaning and sarcastic manner when the speaker disagrees with another’s perspective on a matter. It’s one of those statements that implies messages such as: “You don’t know what you’re talking about”; “I disagree and it’s for someone else to decide – certainly not you”; “A smarter person than you knows the answer”; and so on. The implication is there’s a right…

As we know, the word please is usually meant to be a polite statement that accompanies a request of another. With a drawn out pronunciation and sarcastic intonation, this word can turn quickly into an expression that reflects disgust, disapproval, anger, and disagreement. ‘Puullease’ may be used to dismiss the other person, to criticize, or to put them down. In any case, saying this word in the way just described typically leaves little room for conciliatory dialogue.

Consider a time…

As with many proverbs, the origin of “silence is golden” is not definite. The first example of it in the English language was apparently from the poet Thomas Carlyle who translated the phrase from German in Sartor Resartus in 1831. In that translation, silence was compared to speech – “speech is silver, silence is golden”. In an effort to become masterful in managing conflict I thought it may be an idea to…

Some research on the expression “mending fences” indicates that the derivation is from the proverb “Good fences make good neighbours”. It is apparently listed by the Oxford Dictionary of Quotations as a mid-17th century idiom. My source states that Robert Frost gave the proverb a boost in his 1914 poem “Mending Walls” when he used the above expression to essentially mean rebuilding previously good relationships. There was a slight…

The metaphor of an iceberg has commonly been used as a metaphor about conflict. This is on the basis that there are things above the surface that show themselves and then, there is all that is going on underneath. Compared to conflict, some things are obvious to the disputants (and often others) that reflect the dynamic between them, the issues in dispute, and other aspects of the existing dissension. These are above the water ‘line’.

Below the water line is much more. There are…

I smile when I hear the expression “Don’t get your panties in a knot” and another variation like “Don’t get your knickers in a knot”. My brief research to discover the meaning yielded only that it originated from “some silliness” on The Basil Brush Show – a British television program in the 60’s. The general meaning appears to be about telling people to not get excited or upset by something. It is common when some people are in…

The phrase “nip it in the bud” is apparently derived from the de-budding of plants. The earlier form of the phrase was “nip in the bloome [sic]” and was cited in a romantic piece by Henry Chettle in 1595. It seems a sad origin, thinking of a flowering romance being nipped and prevented from blossoming. On the other hand, nipping of flower buds can facilitate repeat growth.

If we apply this notion of nipping it in the bud to conflict and consider firstly that it is a good thing to let…