We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or dispute erupts, know how to negotiate…

The Texas Conflict Coach® Blog Talk Radio program announces our Retail Services Conflict series.  The following episodes are held every Tuesday night from 5:00-5:30 pm PST/7:00-7:30 pm CST/8:00-8:30 pm EST.

To participate, go to the designated link for each program or call-in live at 347-324-3591.

Top 3 Webinars from 2014

An Introduction to REAL Conflict Coaching 

Neuropsychology of ODR…

OK, I have a confession to make … I am a “but” head. I use the word “but” way too often in my conversations so trying to eliminate it from my vocabulary is my resolution for this new year.

Why is “BUT” a bad word??

“But” is one of those words that immediately causes the hair on your neck to bristle. It’s a cliff to something…

With its ability to make our lives easier, mobile technology (mTech…

Merry Christmas!

Yes, the holidays are notorious for CREATING conflict (think family get-togethers, financial stress, and unrealistic expectations), but, this year, I thought it would be a good idea to focus on how the holidays can actually RESOLVE the past year’s conflicts.

1. Attitude Change: What better time of year than the holidays for an attitude change.…

I’d like to wish all of you the very best of health and happiness for the coming year in this final ConflictMastery™ Quest(ions) blog for 2014.

If you make New Year’s resolutions, won’t you also consider the “conflict resolutions” below?

Warmest regards to you and yours, and may your 2015 be peaceful and wonderful in every way.

Thank you very much to those who gave me new resolution ideas last year. You will find most of them here:

1. This year, I will…

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in order to provide safe and effective care to…

It’s the first Christmas of World War I. The year is 1914 – 100 years ago.

Here is how British soldier Frank Richards described it:

On Christmas morning we stuck up a board with “Merry Christmas” on it. The enemy has stuck up a similar one … Two of our men then threw their equipment off and jumped on the parapet with…

So, you may be wondering about the title of this post–who the heck is Rapoport and what is his intervention?

Well, let me tell you!

Anatol Rapoport was an early 20th century mathematical psychologist who came up with the idea that, during conflict, people will see the other party as dis-similar to them and tend to see themselves as having all the positive history, traits, and qualities. At the same time, people will see the other person as having…

It may be hard to imagine the word conflict being qualified by the adjective “sweet”. Yet, think of the times that goodness comes from reconciling differences that had been having a negative impact on a relationship. Think, too, of the relief experienced after expressing unspoken truths and the outcome of doing so is positive. Think of the importance of finding how we inadvertently contributed to someone's upset and have the chance to make it 'right' . Think of mending the breakdown in our…

Mediators are often torn between their desire to get the parties to a result and their intention to support party self-determination.  Those two directions are mutually incompatible.  This blog post explores 3 common mediation interventions that undermine party self-determination.  You can read the post here.

Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken will share his personal…

A great blog post by John Lande on indisputably.org:

Is Legal Education a Zombie?

Lately, we have talked about Sleeping Beauty, Cinderella, Prince Charming, fairy godmothers, aristocrats, wicked witches,…

"What's Happening in Conflict Resolution" is a weekly round up of the all the ADR news, jobs, events and more. Check it out each week and view past versions [HERE].…

Online platform brings convenience and efficiency to tax appeal processing for parties and Ohio BTA staff

SAN JOSE, CALIF. – Modria.com, Inc, provider of the world’s leading online dispute resolution (ODR) platform, today announced that the Ohio Board of Tax Appeals (BTA) has launched a new online resolution center for tax appeals, powered by Modria Resolution…

NEWS FLASH … the difference between success and failure can sometimes be just a tiny shift in how we do things. Here’s my recent experience.

I am on a panel of custody mediators at the Second Judicial District Court. When I was first appointed to the panel, the mediation program administrator would reach out to me, on a case-by-case basis, and ask whether I was available on a particular day and time to conduct a mediation.

I would open my e-mail…

 recently picked up quite a handy piece of advice, and I wanted to pass it on. It’s called “Yes, No, and I’ll Think About It.” And, I’m pretty sure it’s gonna make my job (and yours) as a mediator a LOT easier!

All of us have probably been in mediations (or, at least, heard about mediations) where the parties can’t make a decision. Or, they make a decision and go on and on and on about WHY he/she has made the decision.

So, here’s a handy tip if you…

I like this story about the expression chancing your arm and thought I would pass it on to you. My colleague Mary Rafferty used it recently when referring to someone taking a risk and I had never heard of it. The phrase’s roots did have risk attached to it and also a peaceful gesture.

The story goes that “In 1492 two Irish families, the Butlers of Ormonde and the FitzGeralds of Kildare,…

"During the month of December, please enjoy these previously recorded shows...The Best of 2014. We will return live every Tuesday night beginning January 6, 2015. Enjoy the Holidays!"

We have all experienced the drama when we engage in…