Tom A. Kosakowski's Blog – December 2011 Archive (3)

The Ombuds Year in Review: 2011

Overall, the past year has been a positive one for Organizational Ombuds profession. Here are the top stories of 2011.…

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Added by Tom A. Kosakowski on December 22, 2011 at 1:30pm — No Comments

Consumer Financial Protection Bureau Opens Ombuds Office

The new federal agency that holds primary responsibility for regulating consumer protection in the U.S. has created an Ombudsman's Office to assist in the resolution of individual and systemic issues for depository and non-depository entities, and consumers.

The office is characterized by independence, impartiality and…

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Added by Tom A. Kosakowski on December 15, 2011 at 11:30am — No Comments

Journal of the International Ombudsman Association Examines Confidentiality Issues

The latest issue of the peer-reviewed jounal for organizational ombuds looks at the fundamental ethical duty of confidentiality. JIOA Editor David Miller says, “the provision of a safe place in which options for action and response can safely be heard, away from the clamour of police sirens and media-fuelled public approbation, can help to protect the individual and public interest by ensuring that matters have a greater likelihood of…

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Added by Tom A. Kosakowski on December 12, 2011 at 6:17pm — No Comments