I have talked about forgiveness in a previous blog entitled “Forgiving When Asked”. More recently, a fascinating discussion on the words “I’m sorry” came up on the …

Tune in Wednesday, July 24 at 4:30 pm Eastern time for our upcoming show featuring an  ACR Annual Conference Workshop Preview - Dorit Cypis and Susan Oetgen's session titled "Performing Empathy: What Artistic Sensibility Brings to Conflict Resolution."

Empathy is more than feeling for another; empathy allows us to listen for…

Tune in Wednesday, August 7 at 4:30 pm Eastern time for our upcoming show featuring an  ACR Annual Conference Workshop Preview - Craig Runde's session titled "Conflict Dynamics Profile Certification workshop."

Learn how to administer the Conflict Dynamics Profile (CDP) assessment instrument to help your clients better understand their current areas of strength and developmental opportunities in dealing with workplace conflict. Participants will be…

In this show, we kicked off March's International Listening Awareness month with Susan Young. Susan is a news and communications expert with 25 years of experience.

I spoke with Susan about the "new trend" in listening she calls "silent listening." The ability to quiet the mind, focus without distractions, and being in the moment...all with the purpose of improving business…

One thing made clear to me at IACM's conference, which I attended in Tacoma last week, is that many, many teachers of negotiation are looking ahead at (with only some "looking forward to") teaching negotiation courses online sometime over the next year or two.

This chapter I wrote with David Matz of UMASS Boston addresses many issues which online teachers in this and related fields are concerned about, and in particular, the all time biggie - how do you conduct good simulations and role…

If you're in mediation and dispute resolution, and have not yet taken a course on this topic - you don't want to miss out on this opportunity to study it with Dan Rainey (we are fortunate to have Dan teaching our Online Dispute Resolution course at Creighton)!

http://www.thecenter.org/courses/

FINRA's Office of the Ombudsman is offering an opportunity for a graduate student to extern in its Rockville, MD office. The extern must be earning course credit and be able to work at least 15 hours a week during the Fall 2013 semester.

The "What's Happening?" Blog is a weekly round up of the all the ADR news, jobs, events and more.  Check it out each week and view past news [HERE].…

Tune in Wednesday, July 10th at 4:30 pm Eastern time for our upcoming show featuring an  ACR Annual Conference Workshop Preview - Sherrill Hayes' session "High conflict parenting, technology, and conflict resolution: Does technology make parenting coordination possible?"

It is easy to point to all the ways…

In this 16th Episode of the Conflict Specialists Show, Dave Hilton interviews Larry Bridgesmith.

Some of the topics in today’s episode:

• Attorney Mediators vs Non-Attorney Mediators
  
  
• Health and Elder Care Mediation and Conflict
  
  
• Creative Collaborations
  
  
• ERM Legal…

First, before anyone goes on the attack against me, this is not my title or my article. I came across it at USnews.com.  Have a read of the snippet below.  Thoughts?

No man would ever say – at least in print or mixed company – that women are bad at negotiating for money and power…

Divorce mediators often get a sense of security from having a flipchart to turn to.  It gives a sense of order and gives the mediator a sense of control.  In my latest blog entry,which you can read here, I talk about how I've let go of my attachment to the flipchart.

Are you in sync with your business? If you are not having fun and find yourself wondering if this is all there is to running your own business then you probably are not running your business well. Read more: http://interpersonalwellness.wordpress.com/2013/07/04/getting-in-sync-with-your-business/

What often happens in the middle of an interpersonal conflict is that, for one reason or another, one or both people become increasingly agitated and words and emotions accelerate in intensity and negativity. This shows up in various other ways too, such as talking louder and getting more aggressive and blameful. The outpouring of feelings typically opens up a faucet of vitriol, attributions, and for some, tears. It is a time we may feel out of control and choice.

Though I often think…

During the month of July, please enjoy these previously recorded shows. We will return live every Tuesday night beginning August 6, 2013. Enjoy the summer!

We often long to solve conflict and the question becomes how. On today’s program Eileen Dowse will share her SOLVE™ model as an easy approach for you to work through issues and…

The "What's Happening?" Blog is a weekly round up of the all the ADR news, jobs, events and more.  Check it out each week and view past news [HERE].…

Tune in for a sneak peek an  ACR Annual Conference Workshop - DelShanna Moore's session titled "Conciliation: The New Normal."

The partnership between the Neighborhood Justice Center and the Civil-Law Self-Help Center has resulted in an improvement and streamlining of landlord/tenant disputes being…

Tune in Wednesday, July 17 at 4:30 pm Eastern time for our upcoming show featuring an  ACR Annual Conference Workshop Preview - Frederick Hertz's session titled "Mediating the Same-Sex Dissolution: Competence, Sensitivity and Effectiveness in a New Legal World."

With all the excitement about the Supreme Court decisions…

In this 15th Episode of the Conflict Specialists Show, Dave Hilton interviews Neil Denny.

Some of the topics in today’s episode:

• Collaborative Law
  
  
• Teaching People to Engage in Conflict
  
  
• Conversational Riffs & Neil's Other Books
  
  
• Get Artisan…

Several years ago I began asking friends, family members, colleagues and clients what stops them from trying different things to be able to improve how they manage conflict. Of course, their answers varied.

While situations and those involved elicit different reactions, the people I questioned typically recounted a number of things they would have done differently. Others were unable to contemplate what would have made things better. Some people said they were not sure whether they…