The Office of the United Nations Ombudsman and Mediation Services is offering a full-time, two-month, unpaid internship in its New York offices.  The position supports UNOMS Mediation Services; helps identify systemic issues; supports outreach and advocacy efforts; and helps prepare data and reports.…

A lot of us make resolutions regarding our health when a new year arrives. Losing weight or getting more exercise are often on that list.

But have you ever thought about changing your ways if you are the type of person who bottles up anger … only to explode later?

Many of us think that suppressing our angry emotions is a good thing to do. It creates less disruption and allows us to “move on” in a sort of artificial way.

But then eventually, it…

A new paper, written with John Zeleznikow, explores three key concepts in online dispute resolution: Fairness, Trust and Security. I look forward to hearing your thoughts!

Don’t you just love the “animal” analogies that are so common in conflict resolution? I do. They help me remember how universal conflict really is–and make me take a step-back and examine how I approach my own conflict.

So, this animal analogy is about the skunk and the turtle, and here’s how you know which one you are:

You’re a skunk if you’re not afraid of conflict. In fact, when skunks are in conflict with someone, they tend to “stink up the place.” By that, I mean…

CONFLICT…either you hate it and avoid it at all costs, or you thrive on it by pushing to get your point across to the detriment of others. How we recognize potential conflict or respond to ongoing conflict is a choice. It is a learned skill that challenges your thinking,…

What's Happening in Conflict Resolution" is a weekly round up of the all the ADR news, jobs, events and more. Check it out each week and view past versions [HERE].…

A hug and a wave. It’s these little gestures that impacted so many people.

These two stories were reported in the news this past weekend.

THE HUG LADY

The “Hug Lady” at Fort Hood passed away at 83 on Christmas Eve. Mrs. Elizabeth Laird, an Air Force veteran herself, …

The fifth annual survey of the top stories about Organizational Ombuds.

10. Precedent Avoided -- In settling a wrongful termination lawsuit in…

The Texas Conflict Coach® Blog Talk Radio program announces our series focused on Ordinary People.

The following episodes will air every Tuesday from 5:00-5:30 pm PST/7:00-7:30 pm CST/ 8:00-8:30 pm EST.

Have you ever been called a "slut"? If so, how did you feel? Whether you are sexually active or not the term can be hurtful and embarrassing. If you’re a parent of a teen,…

How many of you have decided to lose 10 pounds by going on a strict diet and exercise regimen–only to realize you can’t possibly keep-up the discipline. Or, maybe you’ve decided to buy ONLY organic food, right down to the ketchup–only to learn that your bank account can’t keep up (I’ve actually tried this and failed).

When it comes to conflict resolution, the same rule applies: don’t over-shoot.

This New Year’s Eve, maybe it’s completely reasonable that you can only…

2015 is drawing to a close and it’s time to think about how to start 2016 with a fresh, new start.

I read a quote some time ago, that the hardest conversations to have are with someone you don’t agree with. So true.

Good conversations are not just for like-minded people though. Those are just the easier ones.

Our world seems to be a place where excluding others makes some feel ‘safer’. Where ridiculing people we don’t agree with is the new…

What's Happening in Conflict Resolution" is a weekly round up of the all the ADR news, jobs, events and more. Check it out each week and view past versions [HERE].

Have a look at some of top ADRhub.com webinars of 2015. Access all of the webinars of 2015 […

Merry Christmas Eve readers! For those of you who celebrate Christmas, I hope you have a wonderful holiday. And, for those who celebrate another holiday, I hope you’re enjoying the day-off from work!

I thought I would write a post about mindset during the holidays because so many of us will be surrounded by family and friends, some of whom may instigate conflict for no apparent reason. I was inspired to write about this because a dear friend of mine is planning a vacation with…

The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering,…

Public awareness of mediation as an option for divorce has grown in recent years.  Unfortunately, as awareness has grown, mediation practices have become more legalistic and less about party self-determination.  Read the blog here.

Christmas is almost here. It’s the season of peace and yet the world doesn’t feel like a very peaceful place.

That’s why I decided to dedicate this blog post to peace and efforts to each children about peace in elementary school. The earlier the better in my book.

S.E. L. (social and emotional learning) is as important as…

(First published on my blog at mediationinottawa.ca)

Geoff Sharp of New Zealand has pointed me to a very well-made short film, The Mediator, that has been shown in a number of American regional film festivals. In the post on Geoff's mediation firm's blog, the writer states, "it's so good you could even chalk it up to CPD [continuing professional…

As many of you may know (or, perhaps the news hasn’t traveled to the mainland, yet), we have a pretty serious Dengue Fever outbreak here in Hawaii. For now, it’s mostly contained to the Big Island, but the potential of widespread infection still looms. So, you can imagine many of us here in Hawaii are a little “on-edge!”

So, what does Dengue Fever have to do with conflict? The answer may surprise you.

As part of our public service (and my job as a producer), we at PBS…

Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery…