Choose from either question below and answer by starting a separate discussion thread (Click "+Add") labeling the subject line: "Tipping Point: Wk1 "Add something here of your choice".

  Also, you do not have to answer either question and rather can reflect on something else if you would like.  If you choose to answer both questions (by all means- go ahead!), just do so in separate posts.

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Enjoy!

1) Gladwell mentions the importance of people performing in the role of Maven, Salesman and Connector in relation to something ‘tipping’.  Mavens are the “databanks”; Connectors are the “social glue”; and the Salesmen have “the skills to persuade us when we are unconvinced…” (70)

How do you see each of these roles being beneficial and applied in getting mediation to “tip”?  Alternatively, how, from personal experience is applicable, do you see those roles being used during a mediation by the mediator or another conflict resolution role?

2) Gladwell put considerable emphasis on the importance of nonverbal communication stating “nonverbal cues are as or more important than verbal cues.”(79)

 He explains: how bias can go a long way and that it can be subtle; mirroring and mimicry; and how emotions are contagious.  Some questions to consider:

How can any of the above be used effectively as mediators and conflict resolution professionals to be more effective? 

What do you do to ensure your nonverbal communication is effective as it can be? 

Ask yourself if what level of importance do you put nonverbal communication in regards to your work- do you agree with Gladwell’s level of important he gives it? 

Finally, what types of reflection can be done to improve nonverbal communication in the conflict resolution field?