I think it is important to remember in nonverbal communication is our own cues. We need to be aware of what we "are saying". It is important to watch others nonverbal cues but I think it vital that we take time to understand our own.  Especially in the field of conflict resolution.

 

Last month, I was observing a mediation. Almost the whole time the mediator had his head down, writing, and when he looked up, he kept looking at the clock. Immediately both participants started to lose faith in this person in having the ability to help. After the session, I told the mediator what I had observed and what I saw watching the others. Both the parties  noticed too and checked out of the session. At first the mediator argued with me, then after a few minutes, realized that he had in fact sent of cues that he needed to be somewhere else....and I found out he did.

 

As Gladwell states: Biases can go a long way, emotions are contagious..

as mediators we have a the ability to set a tone from the start. Not just with our words but our nonverbal communication too. What does your nonverbal communication say?

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Lynsee:

 

You make a number of excellent points.  It is more difficult to realize what we are communicating non verbally.  We usually focus our attention on the other person or persons to read their "tells."  I was recently responding to a vague open ended question during an interview when the hiring manager glanced at his watch.  To me, this was the kiss of death.  I asked him point blank if I answered his question directly or was I rambling too long.  He answered in the positive, so maybe my non verbal ques sent him to his watch.  I became more self conscious of my answers and made them even more concise as the interview progressed.  Something was definitely wrong at this point in our exchange.  I sensed it.

Short of directly asking him why he looked at his watch, he did not appear to be focused on the interview.  I picked up on his disposition during our initial handshake.  The chemistry was not right in the first 5 seconds of our initial meeting.  In addition to the watch incident, he looked out the window as he replied to one of my questions.  I did not get the job but was told that I was a close second.  This outcome did not surprise me since I sensed that the fit between me and my future boss was not right.  I could tell without words being exchanged that I was not his first choice.  His non verbals spoke volumes to me.  On the abverse side, I probably revealed much to him.  He was boring, and his questions were pedestrian.  I bet I let him know my true feelings from my eyes and one or two twitches of my nose or a bite of my lower lip.  I will be more careful the next time.  Thanks for the coaching and counseling on this important subject.

JCT

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