Empathy is an important concept and practice for conflict resolution professionals.  Read more about it from DailyGood.org:

The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling.

Contemporary researchers often differentiate between two types of empathy: “Affective empathy” refers to the sensations and feelings we get in response to others’ emotions; this can include mirroring what that person is feeling, or just feeling stressed when we detect another’s fear or anxiety. “Cognitive empathy,” sometimes called “perspective taking,” refers to our ability to identify and understand other peoples’ emotions. Studies suggest that people with autism spectrum disorders have a hard time empathizing.

...Having empathy doesn’t necessarily mean we’ll want to help someone in need, though it’s often a vital first step toward compassionate action.

How To Cultivate Empathy

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Get out of your own head: Research shows we can increase our own level of empathy by actively imaginingwhat someone else might be experiencing.

Don’t jump to conclusions about others: We feel less empathy when we assume that people suffering are somehow getting what they deserve.

Read more here.