IOA's 2015 webinar program heads into fall...
Emotional Intelligence:
You Can't Ombuds Without It
Thursday, September 10, 2015
Noon - 1:30 p.m. Central Time
Find your converted time here.
Presenters:
Susan Casino, Director of Ombuds Services for Apollo Education Group
Tom Ward, Ombudsman for Staff at Clemson University
About this Webinar
Organizational ombuds work with individuals and scenarios that are often intensely influenced by emotions. Research indicates that Emotional Intelligence (EI) is a core competency skill necessary for all ombuds, as they are regularly called upon to assist individuals in decoding emotional responses as the first step toward clarity and conflict resolution.
This webinar is designed to help ombuds insert a practical definition of EI into their organizational work and apply the body of knowledge related to EI to better equip their practice. The history behind this rapidly growing science and how EI fundamentals and ombuds competencies are intricately interwoven will be explored at length.
Key Learning Objectives
Provide a workable definition, history and scientific basis for emotional intelligence as it relates to the practice of organizational ombudsman.
Assist participants in recognizing and understanding the knowledge domains of emotional intelligence and their impact on the practice of organizational ombudsman.
Provide useful EI resource material to equip ombuds in creating an effective office.
Cost includes live webinar AND recording:
$100 for IOA members
$125 for nonmembers...join IOA to save!
Register online by 11:00 a.m. Central time, Thursday, September 10 to participate live.
Get more details...
About our Presenters
 http://sherwood-ioa.informz.net/sherwood-ioa/data/images/Casino%201..." width="135" class="CToWUd"/>Susan Casino is the Director of Ombuds Services for Apollo Education Group (AEG) where she has served as director since 2006. She has more than 20 years of experience in the field of conflict resolution and leadership development.
Susan has been an active member of the IOA since 2006 and has served on their Professional Development Committee since 2012.
Learn more about Susan Casino...
 http://sherwood-ioa.informz.net/sherwood-ioa/data/images/Ward%20125..." width="135" class="CToWUd"/>Tom Ward is the Ombudsman for Staff at Clemson University where he has served since August 2006. Prior to joining Clemson, Tom worked as an ADR professional and manager of community affairs for a community mental health system in Columbia, S.C.
Tom has been an active member of IOA since 2006. He served as the co-chair of IOA’s Communications Committee from 2009-2015 and on the IOA Board from 2012-2013.
Learn more about Tom Ward...
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