A CBS News piece reports on using mediation in the workplace, stating that in 2011, the U.S. Equal Employment Opportunity Commission's private-sector national mediation program resolved over 9,800 disputes, the most in the program's history. The EEOC's goal is to resolve such conflicts within 180 days of filing.

It also quotes Amy Lieberman (author of "Mediation Success") as saying that "well over 90 percent of the time mediation resolves the conflict by settling the dispute or improving the relations. If you had a disease, and your doctor recommended a treatment that was 90 percent effective, would you take that treatment? Of course you would. If your financial planner recommended an investment with a 90 percent chance of a positive return, wouldn't you jump at it?"

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http://www.cbsnews.com/8301-505183_162-57474693-10391735/workplace-...