I just found, while doing my usual Google search of conflict resolution, the following which I am sure will be of interest to many.  Ann Begler, conflict resolution professional and ADRhub.com friend, is writing a weekly column at the Pittsburgh Post-Gazette:

From the article:

I’ve been in the conflict business for close to 40 years -- first a lawyer, and as the years have progressed, as a mediator, facilitator, organizational consultant and conflict coach.  And, I’m an Anti-Antagonist.

There’s a great book called the Tao of Negotiation. It sets forth a very simple principle: at the heart of every conflict is a person or persons who don’t experience being seen, heard or loved.   I’ve found that statement to be true through the years of working with people in conflict  -- whether helping to resolve conflicts within a family, conflicts between patients and a medical institution, internal conflicts in universities, a struggle within a non-profit board, or battles among municipal officials. Conflict rages and grows when people are ignored and disregarded....

[READ MORE HERE]