http://federalgovernmentjobs.us/jobs/Regional-Ombudsman-Coordinator...

Salary Range:	$68,809.00 - $105,897.00 /year
Series & Grade:	GS-0101-12/12
Promotion Potential:	12
Open Period:	Tuesday, March 22, 2011 to Tuesday, April 05, 2011
Position Information:	These are full-time positions. This is a permanent appointment.
Duty Locations:	Oakland, CA Norfolk, VA
Who May Be Considered:	This vacancy is open to all U.S. Citizens and is being advertised under delegated examining procedures.

Job Summary:
For 200 years, the United States Coast Guard has answered the call to serve.  Every day, our family of 7,000 civilians helps us save lives, protect the environment, safeguard the nation, and stop drug traffickers.  In the nation's ports and waterways, along the coast, and on international waters - we are there, always ready. 

The U.S. Coast Guard:
- Protects ports, the flow of commerce, and the marine transportation system from terrorism
- Maintains maritime border security against illegal drugs, aliens, firearms, and weapons of mass destruction
- Coordinates efforts with federal, state, and local agencies

The vacancy is being concurrently advertised under merit promotion procedures for status applicants under announcement 11-1648-HQ-MD-M.  APPLICANTS WISHING TO BE CONSIDERED UNDER BOTH DELEGATED EXAMINING AND MERIT PROMOTION PROCEDURES MUST APPLY TO BOTH VACANCY ANNOUNCEMENTS.  

NOTE:  YOUR APPLICATION TO THIS DELEGATED EXAMINING VACANCY ANNOUNCEMENT WILL ONLY ALLOW CONSIDERATION FOR THIS ANNOUNCEMENT.  WE CANNOT ELECTRONICALLY OR MANUALLY MOVE YOUR APPLICATION TO THE CONCURRENTLY ADVERTISED MERIT PROMOTION ANNOUNCEMENT.  PLEASE ENSURE YOU ARE APPLYING UNDER THE CORRECT ANNOUNCEMENT.  

These positions are located in the Assistant Commandant for Human Resources (CG-1), Health, Safety and Work-Life Directorate(CG-11), Health, Safety and Work-Life Service Center in Norfolk, VA and in Oakland, CA.

The salary range for the position located in Norfolk, VA is:  $68,809.00 - $89,450.00.

The salary range for the position located in Oakland, CA is:  $81,460.00 - $105,897.00.

Key Requirements:

• U.S. Citizenship is required.
• This position requires a background investigation.
• This position requires occasional travel.

Major Duties:
The positions are organizationally located in the Health, Safety, and Work-Life Service Center (HSWL SC) in Oakland, CA and in Norfolk, VA.  The incumbent serves as the Regional Ombudsman Coordinator assisting the HSWL SC and the Ombudsman Program Manager in implementing the Ombudsman Program. 

The major duties of the position are:
- To administer, plan, direct, manage, monitor, educate, develop, implement, market, evaluate, train, and consult on all aspects of the CG Ombudsman Program;
- Address Ombudsman Program service delivery and implementation issues within the AOR and provide guidance and counsel on Ombudsman Program issues to the Area Commander and feedback to the HSWL SC and the Ombudsman Program Manager;
- Coordinate and conduct standardized trainings as required for the Ombudsman Program in geographic areas as assigned;
- Complete reporting requirements for the Ombudsman Program per related Commandant Instructions, including, but not limited to, periodic reports on the status of Ombudsman Program implementation and management to the Area Commanders, HSWL SC and Ombudsman PM;
- Coordinate committees and meetings as needed and record and maintain a written summary of the committee meetings;
- Prepare and submit budget requirements for program operations;
- Develop and maintain a network of resource providers and professionals who can assist with prevention, intervention, referrals, and other services available to CG military, civilian and family members throughout the AOR;
- Assist in identifying unit needs for support services and provide appropriate referral services before family concerns and problems reach crisis proportions; and
- Recruit, train and/or coordinate training for Command Ombudsman per Commandant Instruction and maintain high visibility and good relationships with both civilian and military communities.

Qualifications:
Basic Qualifications:
To qualify for the GS-12, applicants must possess a degree in behavioral or social science or in a related discipline appropriate to the position. Related course work refers to courses that may be accepted as part of the program major.  If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

OR

Applicants must possess a combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. The quality of the combination of education and experience must be sufficient to demonstrate that the applicant possesses the knowledge, skills, and abilities required to perform work in the occupation, and is comparable to that normally acquired through the successful completion of a full 4-year course of study with a major in the appropriate field.  

OR

Applicants must possess four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

AND

In addition to the education requirements above, applicants must also have at least one year of specialized experience equivalent to the GS-11 level in the federal service. Specialized experience is experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically related to the work of the position to be filled.  

Specialized experience for this position is experience performing such duties as evaluating and recommending changes in methods of operations, preparing written communications and oral presentations and/or briefings, providing technical guidance and assistance, and also studying, analyzing, and/or evaluating administrative policies, practices, and procedures for development or improvement.   The applicant must also have specialized experience that included knowledge of different Work-Life programs such as Employee Assistance, Family Advocacy, Special Needs, Health Promotion, etc. and the ability to provide advice and support to others within and outside the program.This position has a positive education requirement.

If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All qualification requirements must be met by the closing date of the announcement.

How You Will Be Evaluated:
The U.S. Coast Guard system simplifies the Federal application process by replacing the former KSA/JOB ELEMENT statements with on-line self-assessment questions.  Your resume and responses to the self-assessment questions are an integral part of the process for determining your qualifications for the position. Therefore, you must support your responses to the self-assessment questions by providing examples of past and present experience in your resume.
To preview questions please click here.

Benefits:
The Coast Guard offers excellent benefits. For information pertaining to our benefits, visit Coast Guard Civilian Careers

You should also visit Working for the Federal Government

Other Information:
Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.  Certain responses on the form could pose a problem with suitability for employment determinations e.g., an affirmative answer to a conviction of a felony.

If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.

Recruitment incentives may be authorized.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit Selective Service Registration

Moving expenses will not be paid.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

All selectees are subject to an appropriate investigation.

For Veterans' preference eligibility, visit Veterans' Employment Resources

More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

The United States Coast Guard (USCG) is an Equal Opportunity Employer.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, sex, sexual orientation, marital status, age, disability, or  other non-merit factors. 

USCG provides reasonable accommodations to applicants with disabilities.  If you need a reasonable accommodation for any part of the application and hiring process, please contact 202-475-5313.  Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation

How To Apply:
Applications (resume and job specific questions) for this vacancy must be received on-line by 11:59 p.m EST on the closing date of the announcement.  There are several parts of the application process that affect the overall evaluation of your application

    Resume
    Responses to on-line core questions
    Responses to on-line self-assessment
    Supporting documents, if requested

High self assessment in the vacancy questions that is not supported by information in your resume and/or supporting documents may impact you or eliminate you from consideration.  

If applying on-line poses a hardship to you, the Help Desk listed on the announcement will provide assistance to ensure that applications are submitted on-line by the closing date.  You must contact the Help Desk prior to the closing date of this announcement to receive assistance.  Hours of operation:  Monday through Friday, 7:00 a.m. to 7:00 p.m. EST, excluding Federal holidays.

Required Documents:
30% Disabled Veterans must submit an SF-15, DD-214 which includes Character of Service (if currently Active Duty you may submit a Statement of Service or Proof of Service letter; however, the statement MUST included Character of Service AND the VA Disability Letter with percentage of disability OR documentation of disability determination from a branch of the Armed Forces which reflects a compensable service-connected disability of 30 percent or more.

Other 10 point Veterans Preference Eligibles must submit a DD-214 which includes Character of Service (if currently Active Duty you may submit a Statement of Service or Proof of Service letter; however, the statement MUST include Character of Service), and an  SF-15 along with the documentation specified on the reverse side of the form.  

For more information about veterans preference click here. 

CTAP or ICTAP Eligibles must submit proof of eligibility.  Applicants who have special priority consideration rights under CTAP or ICTAP provisions must be well qualified for the position to receive consideration for special priority consideration.  CTAP or ICTAP eligibles will be considered well qualified if they attain a cut-off score of 85 or above.

All documentation as outlined above must be received by the closing date of the announcement and must include the vacancy announcement number on the documents.  A fax cover sheet will be provided to you from the system, with number and instructions to transmit the requested documents.  The required documents will also be accepted by mail and must be received by the closing date of the announcement.  The mailing address is COMMANDANT (CG-1211HQ), 
ATTN CIVILIAN PERSONNEL,
US COAST GUARD, 2100 2ND ST SW, STOP 7801
WASHINGTON DC 20593-7801.

Contact Information:

USCG Applicant Support  Phone: 866-656-6830  Fax: 000-000-0000  Email: mgshelp@monster.com

Agency Information: United States Coast Guard COMMANNDANT (CG-1211HQ) 2100 2ND ST., SW ,STOP 7801 Washington, DC 20593-7801  Fax: 000-000-0000

What To Expect Next:
Once the announcement is closed, we will conduct an evaluation of your application and qualifications to determine your ranking.  The most qualified applicants will be referred to the hiring manager for further consideration.

EEO Policy Statement:   http://www.usajobs.gov/eeo

Reasonable Accommodation Policy Statement:   http://www.usajobs.gov/raps

Veterans Information:   http://www.usajobs.gov/vi

Legal and Regulatory Guidance:   http://www.usajobs.gov/lrg