P/T Ombudsman, Medical College of Wisconsin

https://tbe.taleo.net/NA3/ats/careers/requisition.jsp?org=MCW&c...


Ombudsperson
MCW Department:	President
Division:
Position Number:	010TBD
Location.:	Medical College of Wisconsin
Work Hours:	.4 FTE
Grade:
Posting Pay range:


Description
POSITION PURPOSE Direct the Office of the Ombuds to provide an informal, impartial, confidential and independent resource for faculty, staff physicians,and staff to voice concerns within the institution and explore options to make informed decisions. Provide information on institution policies and practices, help examine alternatives, and identify proper resources to resolve the situation when necessary. Develop procedures and maintain records as appropriate. ESSENTIAL BEHAVIORS Build Trust: Maintain strict confidentiality. Operate with transparency, no hidden agenda; place confidence in colleagues, give proper credit to others. Follow through on agreed upon actions. Treat sensitive or confidential information appropriately. Keep emotions under control. Exhibit ethical and moral behavior in everyday business conduct. Foster Communication: Demonstrate ability to carefully listen to others at all levels of the organization. Seek and listen to feedback and be approachable. Express thoughts and ideas effectively. Display and promote cross cultural sensitivity. Display Stewardship: Understand business implications of decisions. Conserve organization resources. Look for ways to improve and promote quality. Take personal responsibility. Use resources in an efficient and cost-effective manner. ESSENTIAL DUTIES In order of importance Dispute Resolution/Consultation and Referral · Serve as an advisor to assist in determining the viability of a complaint of issue. · Assist inquirers in interpreting MCW policies and procedures and facilitating the inquirer’s assessment of the pros and cons of all possible solutions. · Provide resources for confidential complaint handling and neutral, informal conflict resolution for all MCW faculty, staff physicians, and staff. · Serve as an independent, impartial and confidential means of promoting dialogue among parties on campus. Facilitate communication between people in early-stage complaints. Policy Analysis and Feedback · Capture data on patterns and trends for upward feedback to leadership in a way that does not compromise confidentiality or identify specific individuals. Provide recommendations for systemic improvements. · Conduct Faculty and Staff Physician exit interviews to capture data on patterns and trends. Outreach and Education · Develop a deliberate outreach and communication strategy to be a resource to MCW faculty, staff physicians, and staff. Establish/Maintain Office of the Ombudsperson · Formulate, manage and monitor the overall goals, direction, programs and budget of the office. · Ensure that the integrity of the office is maintained through independence, fair process, neutrality, impartiality, confidentiality and timely attention to the resolution of issues while treating people with dignity and respect. · Design an integrated conflict management system to optimize avenues for faculty, staff physicians, staff, residents and students to raise issues or concerns. OTHER DUTIES Make appropriate referrals when informal options don’t work. MINIMUM POSITION QUALIFICATIONS Appropriate education and/or experience may be substituted on equivalent basis . Education: Doctoral degree required Experience: 7 years related experience in relevant professional work. Experience in conflict resolution and mediation required. Certifications/Licenses:Completion of IOA’s Ombudsman 101 course within first year KNOWLEDGE, SKILLS, & ABILITIES · Knowledge of College’s policies and resources · Excellent networking skills and proven ability to establish and maintain broad contacts throughout the organization · Extensive cross disciplinary experience · Outstanding communication skills and the ability to communicate at all levels of the organiation as well as with people of all cultures. · Well developed problem solving and judgement skills. · Demonstrated strong strategic thinking skills · Exceptional emmotional intellegence · Cultural competence, understanding the roots of conflict, negotiation, and diplomacy are also required. · Demonstrated ability to be objective and neutral · Adherance to the Code of Ethics and Standards of Practice of The International Ombudsman Association
https://tbe.taleo.net/NA3/ats/careers/requisition.jsp?org=MCW&c...
The Medical College of Wisconsin is an Equal Employment Opportunity Employer
BENEFITS

Medical College of Wisconsin offers excellent benefits including Vacation, Holidays, Sick Leave, Health Insurance, Dental Insurance, Short Term and Long Term Disability, Retirement Plan, Tuition Reimbursement and more.

Click on the "Benefits Link" below to see the details of the Medical College of Wisconsin employee benefits.