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Category Position Assistant Ombudsperson #11377 Institution N/A
CompanyUniversity of California - Berkeley
Region East Bay Location(s) Berkeley Type Part Time,Regular Date
Posted09/09/2010Apply By12/07/2010

Assistant Ombudsperson #11377
University of California - Berkeley
Job Requisition Number: 11377. The Assistant Ombudsperson serves as first
point of contact for callers/visitors to the Ombuds Office for all Students
and Post-Doctoral Appointees. Involves providing confidential, informal,
impartial, independent dispute resolution services to all students,
post-doctoral appointees, and members of the campus community who
interact/work with students, including faculty and staff. Under general
supervision, this position provides comprehensive, high-level administrative
and para-professional support to the Ombuds Office. As first point of
contact for callers/visitors to the Ombuds Office, ascertains the nature of
requests and inquiries and, in consultation with the Ombudsperson as
required, determines appropriate course of action including possible
referral to other Campus resources
*Responsibilities*
As the first point of contact for the Office of Student Ombuds, the
Assistant Ombudsperson intakes information regarding the nature of the
call/visit and assess needs of the client(s). This position is charged with
determining, discerning the urgency of the call and, in consultation with
the Ombudsperson, responding correctly and appropriately, including
referrals to other University resources. Requires attentive, active
listening to the topic/problem/issue presented by the client(s). Schedules
appointments with client(s) and Ombudsperson and offer recommendations and
suggestions to the client(s) on how to effectively prepare for the meeting
with the Ombudsperson. Research and follow-up as needed or by request . This
position adheres to and promotes Ombuds standards of practice and code of
ethics and confidentiality. Responsibilities also include: data gathering
and analysis (including collecting and analyzing significant data for
reporting student trends and making recommendations for
systemic/organizational changes), assistance with report writing, internal
analysis of office resources, outreach, training material preparation as
needed, inventory control. Assist with the creation/development, updates and
ongoing maintenance of Student Ombuds website. May assist in training
program presentations as needed.
*Requirements*
Basic/intermediate understanding of conflict resolution and mediation
techniques and principles; working knowledge of the role of the Ombuds
Office and Ombuds Office professionals; working knowledge of the University,
its resources, infrastructure, policies, and procedures applicable to all
students, and policies and procedures applicable to post-doctoral
appointees. Basic knowledge of UC?s admissions and registration procedures
and requirements; knowledge of Federal Financial Aid Guidelines & UC?s
scholarship application procedures. Working knowledge of advising principles
& how to provide general student services; general knowledge of campus
curriculum and the personal development issues that arise for students on
campus and for those from urban, low-income, diverse/cross-cultural
communities. Working knowledge of UCB Student Code of Conduct, campus HR
policies ? particularly focused on roles of Residential Housing and Student
Advising, sexual harassment, and usage of UC internet access, IT systems
hardware and software; laws pertaining to the disclosure of information from
student records governed by the federal Family Educational Rights and
Privacy Act (FERPA) which is intended to protect students' right to privacy.
Strong interpersonal communication skills, including skill to deal
effectively with a broad and diverse range of people and issues in a
complex, multi-layered organization. Skill in using sensitivity, emotional
intelligence, and tact when dealing with individuals who may be in stressful
or difficult situations. Listening skills and skill in accurately
determining caller/visitor needs; Skill in determining whether those needs
would be better served by referral to other campus resources. Skill to make
appropriate suggestions to assist in the beginning stages of the resolution
process. Strong organizational skills, analytical skills, and requisite
computer skills, including skill with data gathering and report producing
software programs.
*Other*
This is a 50% time career position. Basic/intermediate understanding of
conflict resolution and mediation techniques and principles; working
knowledge of the role of the Ombuds Office and Ombuds Office professionals;
working knowledge of the University, its resources, infrastructure,
policies, and procedures applicable to all students, and policies and
procedures applicable to post-doctoral appointees.

Basic knowledge of UC?s admissions and registration procedures and
requirements; knowledge of Federal Financial Aid Guidelines & UC?s
scholarship application procedures. Working knowledge of advising principles
& how to provide general student services; general knowledge of campus
curriculum and the personal development issues that arise for students on
campus and for those from urban, low-income, diverse/cross-cultural
communities.
Working knowledge of UCB Student Code of Conduct, campus HR policies ?
particularly focused on roles of Residential Housing and Student Advising,
sexual harassment, and usage of UC internet access, IT systems hardware and
software; laws pertaining to the disclosure of information from student
records governed by the federal Family Educational Rights and Privacy Act
(FERPA) which is intended to protect students' right to privacy.

Strong interpersonal communication skills, including skill to deal
effectively with a broad and diverse range of people and issues in a
complex, multi-layered organization. Skill in using sensitivity, emotional
intelligence, and tact when dealing with individuals who may be in stressful
or difficult situations. Listening skills and skill in accurately
determining caller/visitor needs; Skill in determining whether those needs
would be better served by referral to other campus resources. Skill to make
appropriate suggestions to assist in the beginning stages of the resolution
process. Strong organizational skills, analytical skills, and requisite
computer skills, including skill with data gathering and report producing
software programs.