Pattie Porter Radio Show with guests Leah Wing & Tom Murray discussing Social Media and ODR

Pattie Porter Radio Show with guest Leah Wing discussing Social Media and ODR

Pattie Porter with special guests Leah Wing & Tom Murray

Access Information:

http://www.texasconflictcoach.com/2013/supporting-conflict-resoluti...

Listen LIVE to this special episode as part of the “Cyberweek 2013″ on November 7th at 12:00 noon CST at Blog Talk Radio. Call in to speak with Leah Wing and Tom Murray at (347) 324-3591.

PRESENTER BIO

Pattie Porter, LCSW, AAP is the President of Conflict Connections®, Inc. in San Antonio, TX. Pattie has worked extensively in the dispute resolution field for nearly 20 years providing mediation, team facilitation, negotiation training, and conflict management and abrasive leader coaching services to individuals, businesses, government agencies and higher education institutions. She has worked closely with the University of Delaware, University of Texas-Austin, Texas Department of Transportation, Department of Homeland Security, Department of Interior, Environmental Protection Agency, United States Postal Service, Veteran’s Administration, NASA, Department of Defense, Texas Department of Criminal Justice, FAA and the United Nations in New York.

Pattie is a licensed clinical social worker (LCSW) and holds the Advanced Practitioner-Workplace Mediator (AAP) designation from the Association for Conflict Resolution (ACR), the Credentialed Distinguished Mediator from the Texas Mediator Credentialing Association, and the CINERGY® certified advanced conflict coach and coach-mentor as recognized by the International Coach Federation (ICF). She is currently working on her accreditation from The Boss Whispering Institute®. She is a current faculty member in the graduate dispute resolution program at Southern Methodist University in Plano, Texas.

Pattie trains extensively throughout the U.S. on topics related to dispute resolution, with emphasis on cooperative problem-solving and conflict management coaching. She serves as a senior trainer as well as leads and mentors training teams in organizational conflict resolution programs.

Pattie is the host of a 4 ½ year running Blog Talk Radio program, The Texas Conflict Coach® educating the public and consumers how to manage conflict constructively and negotiate effectively.

Contact Information:

Websites www.conflictconnections.com

www.texasconflictcoach.com

Email: pmporter@conflictconnections.com

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Permalink Reply by James Larson on November 9, 2013 at 10:18am

I want to thank Leah and Tom for participating in this radio show. I was very interested by several topics that were discussed throughout and I had some open ended questions that I would like to ask.

Tom briefly spoke on the effect anonymity can play in both creating positive and negative spaces in online disputes or discourse in general. Outside the realm of social networking/media, when a mediation, for example is taking place, is anonymity considered to be a positive or negative aspect of the process, and how specifically could it be played to the benefit of resolving a conflict?

The concept of "opinion spaces" was also touched upon in this radio-show, the discussion led to the point that although the internet and web opens up vast channels and avenues through which nearly everyone can voice or see different opinions, these spaces however still develop in which people surround themselves with only limited points of views and other things that put one in a "bubble". Do opinion spaces foster confrontational or adversarial actions when, maybe, someone who isn't part of that opinion or outlook enters the dialogue with a different point of view?

Lastly, the term structural determinism was talked about and I was interested in approaches Leah and Tom had to this idea. I particularly like the idea of having a relfective tool within online discourses, something to look up at and report how the convorsation is moving along. I think that something like this could have a huge role in the technology side of fostering better online environments. Further, I believe Leah touched on the lack of feedback that is present in online spaces and how the structure of those spaces determined that to an extent. Other than reflective tools or feedback loops, what are some other ways in which we can influence the civility and appropriateness of online interactions and disputes through changing the structure of social media sites as well as any site that involves online interaction?

Thank you again for hosting this radio show and thanks to Tom and Leah for the great insight.