Department: Department Of Defense

Agency: National Geospatial-Intelligence Agency

The National Geospatial-Intelligence Agency (NGA), the World Leader in Geospatial Intelligence.  Imagine being able to identify anything on, above, or beneath the Earth's surface and display that information visually to provide a meaningful foundation for decision-making to ensure the safety of the world. That's the job of the National Geospatial-Intelligence Agency.  We analyze imagery and data from many sources and incorporate it into visual displays of essential information for use in national defense, homeland security, and safety of navigation.  Central to the success of our mission are the extraordinary talents and skills of our teams of analysts and other professionals. We need the best minds to provide the information edge, continuing NGA's role as the premier provider of Geospatial Intelligence worldwide. NGA - Know the Earth . . .Show the Way. JOB DESCRIPTION: The Ombudsman (OIGO) provides special inquiries for the Director and the Inspector General on sensitive, high visibility, and quick reaction requirements. The incumbent serves as a communications mechanism between employees from all organizational levels and NGA senior management; provides a forum for employees to raise concerns involving work-related activities and programs, including politicization of intelligence analysis and products; acts as an independent and impartial fact gatherer conducting informal inquiries to resolve concerns raised by employees, or to address matters raised by the Director. The OIGO may represent the Office of Inspector General (OIG) in NGA training and orientation forums.

KEY REQUIREMENTS: U.S. Citizenship Drug Testing Security Investigation

Duties

Additional Duty Location Info:

1 vacancy - Bethesda,MD

ADDITIONAL INFORMATION: The incumbent functions as an organizational and executive Ombudsman informally, independently, objectively and confidentially addressing NGA-related concerns received from internal
and external sources. The incumbent operates under the NGA OIG umbrella,
reporting directly to the IG and adhering to accepted ombudsman
standards. The incumbent is a communications mechanism for the NGA
workforce at all organizational levels to senior management, providing a
forum for the workforce to raise concerns involving work-related
activities and programs, including politicization of intelligence
products. The Ombudsman conducts impartial and independent informal
inquiries to resolve concerns raised by internal or external sources or
in response to NGA Director or IG special taskings; provides trend and
analysis data to NGA senior leaders; periodically surveys the analytic
workforce regarding perceptions and knowledge regarding politicization
of NGA intelligence products. The Ombudsman is an integral part of the
OIG Hotline complaint review, assessment and disposition process. The
Ombudsman may assume responsibility for addressing such complaints. The
incumbent represents the agency and the OIG in internal, external and
training forums, preparing and presenting briefings or discussions. The
incumbent must be a highly organized, detail-oriented, and flexible
individual, with strong multi-tasking skills and the ability to adjust
"on-the-fly" to changing priorities. Candidates must be self-motivated,
must have a high level of initiative, be a self-starter, flexible, be
able to routinely work independently, and able to prioritize projects
and taskings to meet short and frequent deadlines. Strong oral and
written communication skills and the ability to work assigned projects,
producing deliverable products within specified timeframes is a must. We
support professional development, certification, and leadership growth.

PERMANENT CHANGE IN STATION: Depending on funding availability, PCS expenses may be authorized by the hiring component.

Qualifications and Evaluations

MANDATORY QUALIFICATION CRITERIA: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the
duties of this position, and that is typically in or related to the
work of this position. For this particular job, applicants must have
experience in the following: 1) Conducting Federal-sector investigations
or inquiries preferably in supervisory or senior investigator capacity;
2) Using alternate dispute resolution methods and processes; 3) Using
professional skills at a senior level, including briefing,
internal/external working relationships, interpersonal networking, oral
and written communication, organizational representation, professional
development, program management, quality assurance; 4) Devising and
conducting research and fact finding to successfully resolve issues.
Individual must have completed a Federal Sector basic course in
investigation or formal training in ombudsmanry and alternative dispute
resolution. Certifications in Mediation, ADR or as an Ombudsman, are a
plus.


EDUCATION REQUIREMENT: A. Education: Bachelor's degree in any field plus 5 years of Federal-sector senior representation, investigation,
alternative dispute resolution, or ombudsman experience.
-OR-
B. Combination of Education and Experience: A combination of education and
Federal investigative work and supervisory/senior representation
experience that demonstrates the ability to successfully perform the
duties associated with this position. As a rule, every 30 semester (45
quarter) hours of college work is equivalent to one year of experience.
Candidates should show that their combination of education and
experience totals to 9 years.

DESIRABLE QUALIFICATION CRITERIA: In addition to the mandatory
qualifications, experience in the following is desired: Knowledge of the
Intelligence Community and Department of Defense interrelationships,
Inspector General oversight responsibilities and functions, and the NGA
organization.


SPECIAL INFO:

- Direct Deposit Required 
- Two Year Probationary Period 
- U.S. Citizenship Required 
- Position Subject to Drug Testing 
- Security Clearance Required 
- Top Secret 
- Sensitive Compartmented Information 

- Polygraph Test Required

SPECIAL REQUIREMENTS: You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a
Counterintelligence Polygraph (CI) examination in order to maintain
access to Top Secret information. All employees are subject to a
periodic examination on a random basis in order to determine continued
eligibility. Refusal to take the examination may result in denial of
access to Top Secret information, SAP, and/or unescorted access to
SCIFs.

APPLICANT EVALUATION PROCESS: Applicants will be evaluated for this job opportunity in three stages, 1) All applicants will be evaluated using
the Mandatory Qualification Criteria, 2) Qualified applicants will then
be evaluated by an expert or panel of experts using a combination of
qualification criteria to determine the best-qualified candidates, 3)
Best-qualified applicants may then be further evaluated through an
interview process. Applicants are encouraged to carefully review the
Assignment Description, Additional Information Provided By the Selecting
Official, and the Qualification Requirements; and then construct their
resumes to highlight their most relevant and significant experience and
education for this job opportunity. This description should include
examples that detail the level and complexity of the performed work.
Applicants are encouraged to provide any education information
referenced in the announcement. If education is listed as a mandatory
requirement, only degrees obtained from an institution accredited by an
accrediting organization recognized by the Secretary, US Department of
Education will be accepted. In accordance with section 9902(h) of title
5, United States Code, annuitants reemployed in the Department of
Defense shall receive full annuity and salary upon appointment. They
shall not be eligible for retirement contributions, participation in the
Thrift Savings Plan, or a supplemental or redetermined annuity for the
reemployment period. Discontinued service retirement annuitants (i.e.,
retired under section 8336(d)(1) or 8414(b)(1)(A) of title 5, United
States Code) appointed to the Department of Defense may elect to be
subject to retirement provisions of the new appointment as appropriate.
(See DoD Instruction 1400.25, Volume 300, at http://www.dtic.mil/whs/directives.)

NARRATIVES REQUIRED: The following required narratives will supplement the information contained in the applicant's resume. 

Applicants are REQUIRED to submit a narrative on the following KSAs. Entire narrative CANNOT exceed the specific limits provided on the KSA field.
Pages exceeding this limit will not be considered. FAILURE TO SUBMIT
NARRATIVE RESPONSES TO THE KSA WILL DISQUALIFY AN APPLICANT FROM FURTHER
CONSIDERATION. Applicants should place their narrative information in
the appropriate field at the Job History and KSA Text Page.


The KSAs are:

1. Demonstrated ability to successfully resolve a matter using investigative methods and techniques.

2. Demonstrated ability to successfully resolve a matter between two or
more parties using discussion, mediation, or similar informal resolution
processes.


3. Ability to communicate effectively both orally and in writing, including the preparation of thorough and objective investigative or
inquiry reports.

4. Demonstrated ability to effectively perform as the sole or primary source for managing a program with minimal
logistics or administrative support.


5. Ability to creatively conduct research to identify information relevant to the successful resolution of a concern or issue, and to
devise and conduct surveys or similar data collection in support of
program objectives.

Benefits and Other Info

Pay is only part of the compensation you will earn working for the Federal Government. We offer a broad array of benefits programs and family
friendly flexibilities to meet the needs of you and your family. Here
are some highlights. Look for additional information along with links to
pages that spell out the details below. 


You may participate in the Federal Employees Health Benefits program, with costs shared with your employer. More info: http://www.usajobs.gov/jobextrainfo.asp#FEHB


Life insurance coverage is provided. More info: http://www.usajobs.gov/jobextrainfo.asp#life


Long-Term Care Insurance is offered and carries into your retirement. More info:http://www.usajobs.gov/jobextrainfo.asp#ltci


New employees are automatically covered by the Federal Employees Retirement System (FERS). If you are transferring from another agency
and covered by CSRS, you may continue in this program. More info:http://www.usajobs.gov/jobextrainfo.asp#retr


You will earn annual vacation leave. More info: http://www.usajobs.gov/jobextrainfo.asp#VACA


You will earn sick leave. More info: http://www.usajobs.gov/jobextrainfo.asp#SKLV


You will be paid for federal holidays that fall within your regularly scheduled tour of duty. More info:http://www.usajobs.gov/jobextrainfo.asp#HOLI


In addition to federal benefits, NGA employees are also eligible for a suite of benefits offered only to the Intelligence Community (IC).
The Compass Rose Benefits Group (CRBG) offers insurance products and
services to all IC civilian employees. Compass Rose benefits include:
Term Life Insurance, Group Accident Plan, Income Replacement, and Long
Term Care Insurance. For more information on this highly-restricted
opportunity, please visit the Compass Rose website: http://www.compassrosebenefits.com

BRAC INFORMATION: As a result of the Department of Defense (DoD) Base Realignment and Closure (BRAC) initiative, all major NGA facilities
within the greater Washington, DC metro area will be consolidated to
Springfield, VA in 2011. Note that you may be required to relocate in
the future, based on mission need, nature of work performed by NGA, and
the needs of NGA partners worldwide.

How To Apply

Application submission involves applying using NGA's on-line application process. Application Instructions can be found by visiting http://www.nga.mil/careers

KSA

Recruitment  Phone: 703-755-5900

Agency Information: NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY 12310 Sunrise Valley Drive Reston, VA 20190

After visiting http://www.nga.mil/careers and applying via NGA's on-line application process, applicants can follow their status via that same NGA on-line application functionality.
Several other topics relating to what is involved in the hiring process
and how long it takes can be found by visiting http://www.nga.mil/careers and choosing Frequently Asked Questions.