Job Summary:
Become a part of the Department that touches the lives of every 
American! At the Department of Health and Human Services you can 
give back to your community, state, and country by making a 
difference in the lives of Americans everywhere. Join HHS and help 
to make our world healthier, safer and better for all Americans.

This position is located in the Department of Health and Human 
Services(DHHS), Food and Drug Administration(FDA), Office of the
Commissioner(OC), Office of the Director, Office of Equal Employment
Opportunity and Diversity Management in Silver Spring, MD.

Position Details:
Tenure: Career/Career Conditional padding:0in;text-decoration:none"">
Bargaining Unit Position: No 
Relocation Paid: No

Key Requirements:

• You must meet time-in-grade requirements within 30 days of the closing date
• You must be a U.S. Citizen by the closing date to qualify.
• Travel Required: Some
• Please carefully read and follow the instructions for HOW TO APPLY.

Major Duties:
If selected for this position you will -

Serve as a neutral and independent third party for the stakeholders.
 The Ombudsman serve as a dispute resolution practitioner whose major
function is to provide confidential and informal assistance to managers and
employees in resolving work-related issues and disputes.  

Develop a collaborative relationship with FDA leadership to provide and
facilitate fair, open and creative atmosphere within the Agency.  The
result of these collaboration results in the heightened ability to recruit
and retain some of the most highly regarded employees in the world.  

Ensure that the design and operation of FDA loops-back from formal processes
to ADR problem-solving options, and loops-forward so that customers can at
any stage choose the appropriate formal adjudicative process for their
issues.

Qualifications:
You must have one (1) year of specialized experience that has 
equipped you with the particular knowledge, skills, and abilities to 
perform successfully the duties of the position, and that is 
typically in or related to the work of the position to be filled. To 
be creditable, specialized experience must have been equivalent to 
at least the GS-14 level in the Federal Government.

Examples of specialize experience at the GS-14 level may include: 

Ability to communicate in writing.
Ability to communicate effectively other than in writing.
Knowledge of principles, practices, and techniques of conflict resolution,
negotiation, conciliation, and mediation.
Ability to establish contacts and develop working relationships.
Expert knowledge of program areas related to discrimination complaint
processing. 
You must meet citizenship and all other qualification requirements 
by the closing date of this announcement.  All other requirements 
(including Time-in-Grade) must be met no later than 30 days from the 
closing date of this announcement.

All male citizens of the United States born after December 31, 1959, 
must be registered for the Selective Service to be eligible for 
Federal employment. For more information about registering with the 
Selective Service visit:  none"">www.sss.gov.

This position is subject to a background investigation.

CONDITIONS OF EMPLOYMENT:

Certain positions within the FDA are subject to strict restrictions 
on financial holdings (FDA regulated financial holdings). To 
determine whether this position is affected, applicants are advised 
to seek additional information during the interview process from the 
Ethics and Integrity Staff, Office of Management Programs, Office of 
Management at (301) 827-5511 prior to accepting such a position.

How You Will Be Evaluated:
Your resume and responses to the self-assessment job questions are 
an integral part of the process for determining your basic and 
specialized qualifications for the position.  Therefore, it is 
important to support your responses to the applicant assessment 
questions by providing examples of past and present experience when 
requested.

There are several parts of the application process that affect the 
overall evaluation of your application:

1.    Your resume which is part of your USAJOBS profile
2.    Your responses to the core questions
3.    Your responses to the self-assessment job-specific
questions
4.    Your supporting documents

High self-assessment in the vacancy questions that is not supported 
by information in your resume, essay responses, and/or supporting 
documents may eliminate you from best-qualified status or result in 
a lowered score.

Additional details on the application process can be found at 
the "How to Apply" section of this announcement.

Please be sure to allow yourself adequate time to apply for this 
vacancy. We recommend that you preview the questions for this 
announcement before you start the application process using the 
"click here" link below.To preview questions please  none"">click here.

Benefits:
Federal Employees Health Benefits. 
none"">
More Info

Life insurance. none"">
More Info

Long-Term Care Insurance. none"">
More Info 

Almost all new employees are automatically covered by the Federal 
Employees Retirement System (FERS). If you are transferring from 
another agency and covered by CSRS, you may continue in this 
program.  none"">More Info

Annual leave. none"">
More Info

Sick leave. none"">
More Info

Information on Federal holidays that fall within your 
regularly scheduled tour of duty. none"">
More Info

Alternative work schedule options may be available.

If you use public transportation, part of your transportation costs 
may be subsidized. Our human resources office can provide additional 
information on how this program is run.

Other Information:
Equal Opportunity Employment 
Equality is held as one of the most important values here at HHS. 
Selection for this - and any other - position will be based solely 
on merit. HHS does not discriminate on the premises of race, color, 
religion, sex, national origin, politics, marital status, sexual 
orientation, physical or mental disability, age or membership or non-
membership in an employee organization.

CONDITIONS OF EMPLOYMENT:

Certain positions within the FDA are subject to strict restrictions 
on financial holdings (FDA regulated financial holdings). To 
determine whether this position is affected, applicants are advised 
to seek additional information during the interview process from the 
Ethics and Integrity Staff, Office of Management Programs, Office of 
Management at (301) 827-5511 prior to accepting such a position.



Special Consideration:
Certain veterans, displaced federal employees, and the disabled may 
be eligible for special consideration. Please refer to the following 
links for additional information and documentation requirements.

none"">
Department of Health and Human Services (DHHS) Surplus or displaced 
Employees CTAP padding:0in;text-decoration:none""> criteria.

How To Apply:
Please read the ENTIRE vacancy announcement to ensure that you 
comply with the application procedures.  Your application will be 
regarded as incomplete, if the Rockville Human Resources Center 
(RHRC) does not receive your application and all required 
supplemental documentation, as specified in the "Supporting 
documents" section of this vacancy announcement, by 11:59 PM
Eastern 
Time (ET) on the closing date of this vacancy announcement.

Your application and all required supplemental documents must be 
submitted in the manner specified in this section.  Applications
and 
supplemental documents that are submitted in any other manner 
without prior approval from the agency point of contact will be 
handled as incomplete and will not be considered. 

You must complete the following three steps described below in order 
to apply for this position online.

STEP padding:0in;text-decoration:none""> ONE -
(Online Resume - USAJOBS)

You must create a user account and at least one Federal resume at 
USAJOBS. Information you provide in USAJOBS is general information 
completed by all applicants. The information you provide and your 
Federal resume will become part of your application and will 
automatically be transferred to the HHS Careers system when you 
apply on-line.  After you finish submitting your resume from 
USAJOBS, you will automatically be taken to HHS Careers where you 
will be asked to complete the next step padding:0in;text-decoration:none""> of the
application process.  
You may edit your resume up until 11:59 PM ET of the announcement 
close date.

STEP padding:0in;text-decoration:none""> TWO -
(Vacancy Specific Questions - HHS Careers)

In HHS Careers, you will answer vacancy specific questions necessary 
to evaluate your qualifications for the specific job to which you 
are applying. When completed, the information you provided at 
USAJOBS and the answers to the HHS Careers questions will become 
your application. You may edit your answers by 11:59 PM ET of the 
announcement close date.   

When completing the online questionnaire, please do not inflate your 
qualifications or underestimate your previous experience. You will 
receive a rating based on your responses to the questionnaire.

STEP padding:0in;text-decoration:none""> THREE -
(Submit Supporting Documents - HHS Careers)

After you have completed the vacancy specific question and selected 
the "FINISH" button, a list of fax cover sheets will appear
with 
instructions.  A complete listing of the material that must be 
submitted to the HR office is provided in the "Supporting
documents" 
section of this announcement.  Review this section for which 
documents are applicable to you and how to submit.  Most of these 
documents will be requested upon completion of the Vacancy 
Questionnaire.  All applicable supplemental application material 
must be received at the appropriate fax number, shown on the fax 
cover sheet, by 11:59 Eastern Time on the closing date.

For additional Information:
Rockville Center HelpDesk
Telephone 888-478-4340
none"">quickquestions@psc.gov
Hours of operation: Monday through Friday 7:30AM to 5:00PM ET
TTY/TDD 800-877-8339


Reasonable Accommodation:
This agency provides reasonable accommodation to applicants with 
disabilities. If you need a reasonable accommodation for any part of 
the application and hiring process, please contact the Rockville 
Center HelpDesk Telephone (888)-478-4340, TTY/TDD (800)-877-8339; 
email quickquestions@psc.gov.
The decision on granting reasonable 
accommodation will be made on a case-by-case basis.

If applying online poses a hardship to you, the Rockville Center 
HelpDesk listed on the announcement will provide assistance to 
ensure that applications are submitted online by the closing date.  
You must contact the Rockville Center HelpDesk prior to the closing 
date of this announcement to receive assistance.  Hours of 
operation: Monday through Friday 7:30AM to 5:00PM ET

Required Documents:
Supporting Documentation 
Your application will be considered INCOMPLETE if you do not FAX all 
required supporting documentation before 11:59 PM ET on the closing 
date of this vacancy announcement.  Our fax number is 571-258-4052.

During the online application process, you will encounter a webpage 
which lists the available fax coversheets. There will be several 
options available.  However, you only need to print and submit the 
fax coversheets that are applicable to you as an applicant.  You 
must submit a coversheet for each type of supporting documentation. 
Only the fax coversheet will ensure the proper receipt of your 
materials(s) and the coversheet MUST be page one (1) of the 
corresponding supporting documents.  All supporting documents must 
be faxed before 11:59 PM ET on the closing date of the vacancy. You 
will receive an email confirming receipt of your faxed supporting 
documents within 24 hours.  

Each online application generates fax cover sheets that contain a 
unique Barcode.  You must use the cover sheets generated by this 
online application when submitting your supporting documents.  DO 
NOT use fax cover sheets generated by a different online application.


PLEASE NOTE:  Not all of the document types listed will pertain to 
you; only submit documents needed to complete your application 
package.  For example, the Schedule A Certification document must 
only be submitted by individuals applying based on eligibility for 
appointment due to a disability.  The SF-50 is a form current
and 
former Federal employees submit to document their Federal employment 
status.  

Contact Information:

What To Expect Next:
Once the online questionnaire is received, you will receive an 
acknowledgement email that your submission was successful. Once the 
announcement closes, we will review applications to identify the 
best qualified candidates. Due to a high volume of phone calls 
and emails, please use  none"">
MYUSAJOBS WEBSITE to check the status of your
application.  
The most highly qualified candidates will be referred to the hiring 
manager for further consideration and possible interview.br/>

EEO Policy Statement:   http://www.usajobs.gov/eeo

Reasonable Accommodation Policy Statement:   http://www.usajobs.gov/raps

Veterans Information:   http://www.usajobs.gov/vi

Legal and Regulatory Guidance:   http://www.usajobs.gov/lrg