Less than 20% of workforce trust HR in dispute resolution

Originally posted by Cath Everett in Strategy on Tue, 11/09/2010 - 14:04

"According to a study among 1,000 UK workers commissioned by the Centre for Effective Dispute Resolution (CEDR), some 87% of respondents felt that conflict levels had risen or at best stayed the same over the last 12-18 months, with 32% citing rising workloads as the main trigger. This
compared with only 16% who said that money was a key driver.

Worryingly, however, the report entitled 'Tough Times, Tough Talk' revealed that only 16% of employees believed HR was best suited to conflict resolution, ranking them second to bottom in terms of effectiveness."

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This statistic may be a little suprising. but I feel it demonstrates the need for an increased conflict training with in the Human Resource Field.