Essential Job Duties:

• Neutrally gather information, review student accounts/history to facilitate an informal resolution without being an advocate for any involved party; serve as an advocate for fairness of the resolution process.
• Independently author written responses for external agencies.
• Use dispute resolution techniques to calm and deescalate upset callers.
• Exercise discretion and tact while interacting by telephone with students, faculty, staff and administrators while helping them reach a facilitated informal resolution.
• Daily exercise individual judgment and use experience to help problem solve creatively, in light of BPI policy, University policy and legal principles.
• Exercise individual judgment to make reasonable conclusions and recommendations for the resolution of the complaint.
• Safeguard student information and be mindful of confidentiality.
• Draft settlement agreements, draft legal-related correspondence, update paper and e-files and document information using specialized databases.
• Daily document interactions with parties and with University personnel in a specialized database/tracking system.
• Other duties and responsibilities as needed.

Core Competencies:

• Commitment to Mission: Aligns with the Core Values of Integrity, Ethics, and Service through behaviors that demonstrate a positive commitment to the customer and the organization.
• Communication: Aligns with the Core Values of Service through oral and written communication skills and internal/external relationships.
• Service: Encompasses the company’s core values of service; including service to the organization, customer community.
• Personal Planning: Aligns with personal accountability and responsibility.

Minimum Requirements:

• Ability to work independently and to effectively manage own time in order to meet departmental deadlines; strong organization skills sufficient to prioritize and complete work independently and to adapt to evolving priorities and goals while balancing competing needs and attending to detail.
• Demonstrated excellent writing, editing and proofreading skills with the ability to write clear, concise and accurate correspondence to students and individuals within the organization.
• Familiarity with conflict theory, stages of mediated problem solving and knowledge of mediator ethics.
• Familiarity with principles of negotiation and facilitated negotiation.
• Ability to manage emotions.
• Ability to draft mediation documents and strong writing, editing and proofreading skills with the ability to write clear, concise and accurate correspondence to students and individuals within the organization.
• Working knowledge of state and federal laws and regulations relating to student rights and responsibilities.
• Strong research, critical thinking, analytical and problem solving skills to identify issues, define problems, identify alternatives and consequences and propose solutions in relation to informal student complaints and formal student grievances.
• Developed skill working as a member of a team with a willingness to support the overall success of the team.
• Possess good judgment and discretion when interacting with internal and external constituencies, and the ability to independently advise students of their options, based on University policy, external regulations and personal judgment.
• Works nights and weekends as necessary.
• Travels between Bridgepoint’s various locations in San Diego and to campus locations in Iowa and Colorado as necessary.
• Other duties as needed.
• Valid Driver’s License and ability to obtain insurance.
• Provide proof of attainment of academic degree(s) post offer and pre-employment.

Preferred Qualifications:

• Demonstrated experience working with students.
• Experience and/or training in resolving conflicts between individuals and groups.
• 7 years of related job experience.
• Must have 3 or more years of prior experience in higher education.
• Demonstrated strong communication and conflict resolution skills.
• A minimum of 32-hours of conflict resolution training, preferred.
• Demonstrated excellent writing skills with the ability to use the rules of Standard English grammar.
• Demonstrated intermediate to advanced proficiency in MS Office (Outlook, Word, Excel, Access, PowerPoint, Publisher).

Education:

• Bachelor's degree required, majors in liberal arts or dispute resolution preferable. Masters degree in student affairs, dispute resolution, law, or related field required or combination of education and experience.

Note: This opportunity of employment will require a completed pre-employment screening to be inclusive of, but not limited to: a criminal background investigation, a credit check investigation, verification of education credentials, verification of prior employment history and a professional reference check; with review prior to an offer of employment being extended.

Physical Requirements:

Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.

Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.

Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually moderate to loud.

COMPANY INFORMATION

Bridgepoint has built its corporate culture around its core values; ethics, integrity, service and accountability. Ethics is a central part of employee training and is reinforced on a daily basis. Integrity in the way we treat both internal and external constituents is paramount to Bridgepoint Education's success. Service at the highest level is expected and recognized. Last, accountability toward one's co-workers, students and role within the organization has allowed Bridgepoint Education to cultivate a high-quality management team.

By providing both online and campus-based programs at Ashford University and University of the Rockies, Bridgepoint Education offers access to both traditional and adult learners seeking high quality, convenient higher education degree programs.

We offer our team competitive benefits (M/V/D/401k/ESPP) and salaries, a safe work environment, innovative training, accelerated career advancement, the ability to take classes and programs gratis, and a collegiate and collaborative environment to work and grow in.

Bridgepoint Education understands that our success depending on the development of strong leadership within the organization.

To be considered an applicant, all interested and qualified parties must apply through the Bridgepoint Education online employment application system.
Bridgepoint Education is an Affirmative Action employer that provides Equal Employment Opportunity to all employees and applicants, without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, or Vietnam-era or special veteran status. This policy is established and administered in accordance with all applicable federal and state laws.
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