The Ombudsperson/Mediator shall examine CEB agents’ inquiries and complaints that 

are referred  to him/her which can be of any nature related to their employment 

relationship with the Bank.

He/She shall endeavour to facilitate an agreement between the two parties using 

conciliation or any other appropriate means, with the primary objective of resolving 

disagreement between CEB agents and management. To the extent possible, the 

Ombudsperson/Mediator shall propose a friendly settlement to the persons concerned 

as promptly as possible. 

The  Ombudsperson/Mediator shall communicate his/her proposals for an amicable 

solution within the lapse of time compatible with the rights of the person concerned and 

with the rules of good administrative management.

The  Ombudsperson/Mediator shall perform his/her duties in a fully independent 

manner: while in office, he/she shall not exercise any functions nor conduct any 

activities that may affect his/her impartiality or that are likely to be considered as doing 

so by the staff or the Governor of the Bank.

Twice a year, the  Ombudsperson/Mediator shall present a progress report to the 

Governor indicating the cases referred to him/her and those he/she has declared 

admissible. In his/her annual report, the  Ombudsperson/Mediator may make 

recommendations and suggest amendments to the Staff Regulations or their 

implementing rules, as well as changes in administrative practices.

Professional and personal skills:  In-depth experience of matters concerning the 
international civil service and, preferably, of matters concerning an international financial 
institution. Excellent interpersonal skills  and very good analytical as well as writing skills.