Job Title:Associate Ombudsman
Department:Department Of Energy
Agency:Department of Energy
Hiring Organization:Office of the Ombudsman
Job Announcement Number:DOE-HQ-MA-15-00386-MP
SALARY RANGE:
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$124,995.00 to $157,100.00 / Per Year |
OPEN PERIOD:
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Friday, December 12, 2014 to Monday, December 29, 2014 |
SERIES & GRADE:
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GS-0301-15 |
POSITION INFORMATION:
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Full-Time - Permanent |
PROMOTION POTENTIAL:
15 |
DUTY LOCATIONS:
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2 vacancies in the following location:
Washington DC, DC |
WHO MAY APPLY:
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THIS POSITION IS OPEN ONLY TO CURRENT HEADQUARTERS DEPARTMENT OF ENERGY EMPLOYEES WITH COMPETITIVE STATUS. |
SECURITY CLEARANCE:
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Q - Sensitive |
SUPERVISORY STATUS:
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No |
JOB SUMMARY:
About the Agency
This position is located in the Office of the Ombudsman. The office is searching a motivated and highly-qualified candidate for an exciting full-time permanent position located in Washington, DC.
A successful candidate for this position will serve as Associate Ombudsman for all Department of Energy federal employees, world-wide.
TRAVEL REQUIRED
- Occasional Travel
- Periodic travel required.
KEY REQUIREMENTS
- You must be a United States Citizen.
- This employer participates in the e-Verify program.
- Males must abide by Selective Service registration requirements.
DUTIES:
As an Associate Ombudsman, you will:
- Serve as a confidential, neutral, independent, informal resource for preventing, addressing and resolving conflict;
- Identify and provide options to address systemic problems and policies affecting the Department and its subcomponents;
- Provide options to avoid and resolve highly complex and often very high-level workplace conflicts and issues and informally seek the resolution of problems and differences between employees, supervisors and other Departmental officials (career and political) and to facilitate effective problem resolution and prevention;
- Maintain statistical data, analyze systemic problems and identify patterns of conflict, emerging policy issues and recurring problems;
- Maintain ongoing review and analysis of lines of organizational communication, providing options to senior leaders on how best to continue effective, open lines of communication between employees, managers, and supervisors at all levels;
- Respond to inquiries and requests for information from Department employees, managers/supervisors, and executives as well as inquiries from outside of the Department on a wide range of organizational and/or employee-related issues; and
- Participate in and represent the Office of the Ombudsman in high level meetings and projects with appropriate organizations that are involved in activities which can impact or expand the effectiveness of the Office of the Ombudsman.
QUALIFICATIONS REQUIRED:
SPECIALIZED EXPERIENCE REQUIREMENTS
A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-14) in the Federal service. Specialized experience for this position is defined as:
- Serving as an impartial intermediary, consultant and/or expert responsible for resolving conflict, mediating disagreements or personal disputes;
- Designing and implementing integrated conflict management systems;
- Collaborating with management to resolve sensitive workplace conflicts; and
- Developing solutions to a variety of organizational issues including those related to dispute resolution programs, processes and procedures.
Your application and resume should demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must describe in your application how your past work experience demonstrates that you possess the KSAs identified below. Cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!
- Extensive knowledge of the operations and organization of all departmental elements.
- Thorough knowledge and understanding of organizational management principles and practices in order to identify complex problems and recommend practical, effective solutions and approaches for dealing with them.
- Skill in counseling and negotiating practices in order to communicate effectively with employees, supervisors/managers and executives on a wide variety of complex issues that are highly sensitive or of an emotional nature.
- Ability to analyze broad and complex management and operational problems to provide advice and to facilitate communication with affected parties.
- Expert knowledge of alternative dispute resolution techniques to address problems and complaints
- Ability to make clear and convincing oral and written presentations and to select and present information to individuals and groups effectively, taking into account the audience and nature of information.
- Ability to identify systemic issues and provide options to senior management for solutions.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement.
EDUCATION:
You must provide documentation supporting any education claims in your application.
Education must be obtained from an accredited institution recognized by the U.S. Department of Education.
Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.
OTHER REQUIREMENTS:
Eligible candidates for this position must be able to obtain and maintain a DOE Q clearance.
The duties and responsibilities of this position require that the incumbent have access to documents and/or material containing Secret Restricted Data which are related to sensitive issues. Therefore, the position demands the highest degree of public trust and requires that the incumbent possess a DOE "Q" Clearance.
HOW YOU WILL BE EVALUATED:
The Department of Energy uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualifications necessary for this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official.
We will also verify that you are eligible for Merit Promotion positions by reviewing your previous Federal employment to ensure you meet Time-in-Grade requirements. If you are eligible to apply to Merit Promotion announcements based on Veteran or other non-competitive statuses, we will verify your supporting documentation prior to referral.
If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly.
To preview questions please click here.
BENEFITS:
OTHER INFORMATION:
- The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.
- Veterans and persons with disabilities are encouraged to apply. For more information, please visit the links at the bottom of this page or visit the FedsHireVets website.
- If you believe that you are eligible for the Interagency Career Transition Assistance Program (ICTAP), please visit theOPM ICTAP/CTAP website for more information. In order to be considered under the ICTAP program, your application must score within the pre-established "well qualified" category as stated in the Qualifications section.
- More than one selection may be made from this vacancy announcement.
- Some positions may require completion of a probationary period of up to 1 (one) year.
- Many positions require successful completion of a background investigation.
- All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.
- This position is not covered under the collective bargaining agreement wth NTEU.
EEO Policy: http://www.usajobs.gov/eeoReasonable Accommodation Policy: http://www.usajobs.gov/rapsVeterans Information: http://www.usajobs.gov/viTelework: www.telework.govSelective Service Registration: http://www.sss.gov/
HOW TO APPLY:
To be considered for this position, you must submit your complete application no later than 11:59pm U.S. Eastern Time on the closing date of this announcement. If you fail to submit a complete application prior to the closing time (regardless of when you started) the application system will not allow you to finish! Requests for extensions will not be granted, so please begin the application process allowing yourself enough time to finish before the deadline. Our application system displays a countdown timer in the top-left corner of the screen for your reference. For the security of you and your information, our application tracking system will time-out if you are inactive for a certain period of time. If you are responding to long answer questions, you may likely hit this time-out while you are typing. Therefore, we highly recommend that you view the applicant assessment questions before you apply. Complete your responses to any essay questions in a file on your computer before you start the application process. That way, all you need to do is copy and paste the prepared responses into each field. Steps to submit a complete application:
- You must have an active USAJOBS account and be logged in.
- You must have a completed resume associated with your USAJOBS account. Please note that some DOE offices do not accept uploaded resumes and instead require that you have a completed resume within your USAJOBS profile using the Resume Builder.
- Once you are logged in and all of your application materials are ready, click on the 'Apply Online' button to get started.
- You will be given the option to include your resume, documents, and demographic information from your USAJOBS profile. You will then be transferred to the Department of Energy's application tracking system. If you select documents from your USAJOBS account, you MUST complete the download process in a later step or your USAJOBS documentation WILL NOT be transferred! See Step 6.
- You must respond to all applicant assessment questions, carefully following all instructions provided.
- You will then be asked to upload additional supporting documentation. If you selected documents from USAJOBS prior to being transferred to our application system (Step 4), you will need to click the "USAJOBS" link to complete the transfer process. These documents ARE NOT automatically transferred! It is ultimately your responsibility to make sure all required documents are either faxed, uploaded, or transferred from USAJOBS successfully. If you are unsure that your documents went through, please contact the HR Specialist listed on the announcement BEFORE the vacancy closes.
- IMPORTANT: In the final step of the application process you will be shown a copy of your resume and all the information you entered during the application process. You must click the 'Finish' button at the bottom of this final page and receive confirmation that your application has been received. If you do not click 'Finish', your application will not be received!
If your resume does not support the responses in your application questionnaire, or if you fail to submit required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. Steps to modify or withdraw your application:
- Return to USAJOBS and log in to your account.
- In the "My Account" screen, click "Application Status" in the left-hand column.
- You will see a table list of all the jobs you've applied to, click on the title of the application you want to modify.
- If the announcement is still open the button which normally says "Apply Online" will instead say "Edit Application", click that button. (If you want to withdraw your application from consideration after the closing date, contact the HR Specialist listed on the announcement.)
- You will be directed back to DOE's application tracking system where you can make changes, or you can click "Withdraw Application" to remove your application from being considered.
NEED HELP?
- If you experience any difficulties with the application process (anything after you have clicked the 'Apply Online' button), please contact the HR Office listed on this announcement between normal business hours. If you are receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number.
- If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder help, please visit the USAJOBS Resource Center or e-mail USAJOBS3.0@opm.gov. Regretfully, DOE cannot resolve issues with your USAJOBS account. We regret that we are unable to support any issue with USAJOBS, as this service is maintained by the Office of Personnel Management exclusively.
- If you are experiencing a significant hardship which hinders your ability to apply online please contact the HR Office listed on this announcement during normal business hours to discuss your situation.
REQUIRED DOCUMENTS:
Please carefully review the following list to determine what documentation you need to submit. Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more. ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.
- Your resume should list all work experience (paid and unpaid); you should list the full name and address of each employer.
- Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
- Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
- For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
- Most DOE offices will allow you to submit a resume in the format of your choice (as an attached document or as a USAJOBS Resume Builder format). However, some offices may require the USAJOBS resume format. You will be notified at the time you click 'Apply Online' which is required.
- It is important that you are complete and thorough in your resume. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.
If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information. Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action). To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!
- full position title;
- appointment type;
- occupational series;
- pay plan, grade, and step;
- tenure code; and
- service computation date (SCD).
Displaced Federal employees: You will need to submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information. Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011. Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits will be required. AGENCY CONTACT INFO:
Agency Information:
Department of Energy
U.S. Department of Energy
HC-30, Room 4E-084
1000 Independence Avenue, SW
Washington, DC
20585
US
Fax: 000-000-0000
WHAT TO EXPECT NEXT:
After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.
In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
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