Integration and Influence of Crowdsourcing in Electronic Dispute Resolution
The term "crowdsourcing" comes from “crowd” and “outsourcing "; it is distinguished from outsourcing in that the work comes from an undefined public rather than being commissioned from a specific, named group. Crowdsourcing is the process of obtaining needed services, ideas, or content by soliciting contributions from a large group of people, and especially from an online community, rather than from traditional employees or suppliers. A new type of dispute resolution called Crowdsourced Online Dispute Resolution (CODR) seems to have the potential to offer a suitable dispute resolution procedure. We would like to propose a deep reflection about if we will be able to apply the crowdsourcing to ODR in the immediate future.- What will we need in order to do it?
Moderator Bio:
María Victoria Marun
Attorney Mediator. Senior Lecturer in Law. University Teaching Specialist. Director at Center for Alternative Dispute Resolution of the Bar and Solicitors of the 3rd Legal Circumscription Mendoza. Argentina. University Teaching. Trainer in School Law and Conflict Resolution in Educational Institutions. Investigator ad hoc at Social Conflict Observatory of the National University of Tres de Febrero, Buenos Aires, Argentina. Founder member of ODR Latin Ameríca Academy
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Replies to This Discussion
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Permalink Reply by MARIA VICTORIA MARUN on
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Hi, welcome to this Fórum. We would like to invite you to think about a new and interesting topic. The Crowdsourcing as a possibility in order to get a suitable dispute resolution procedure. What do you think about this?? Have you known something about crowdsourcing until now??
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Crowdsourcing is a neologism that comes from the combination of the Anglo-Saxon words "crowd" (many) and "source" (source), that proposes that certain issues or problems open themselves to the wisdom of crowds, outsourcing important tasks to volunteers amateurs who want to develop by prestige, prizes, altruism, fun or otherwise.
Jeff Howe, one of the pioneers of the term, defines it as "crowdsourcing” . It represents the act of a company to make a function that could ever be done by employees and outsource to a network (usually large and undefined) people in the form of a call or open challenge by a reward
The practice of crowdsourcing consists on proposing activities, challenges and problems to massive amounts of outside volunteers of the company (often users) in order to solve the problems with some incentive in exchange
Crowdsourcing is a model of dispute resolution. Problems are broadcast to an unknown group of people through an open call to solve them. Users, also known as 'the crowd', usually form online communities to suggest solutions and also review or vote for the best, that once selected, become the entity that proposed the problem, known in English as 'crowdsourcer'
What do you think about this topic. : Is it posible to use Crowdsourcing for on line disputes resolution? How?
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Permalink Reply by Bill Warters on
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I'm interested in the various online tools that have been developed to gather opinions or take votes on who is right or what should be done in a given conflict or problem-solving context. Some that I'm aware of focus on getting the public to weigh in on an argument or debate you are having, while others like the eBay community court, are using specific sets of volunteers who meet certain criteria who are empowered to make a binding decision. Also popular are the various help forums created by http://stackexchange.com that let users upvote answers to questions until the best one is found and archived. These work well for coding and development questions that require technical answers, but I'm not as sure how well they would do in addressing personal problems or organizational disputes given issues of privacy and worries about "dirty laundry" being shared too publicly.
What kinds of application models are people seeing that relate specifically to conflict resolution and that seem workable? Is there a mechanical turk for ADR?
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Permalink Reply by Sandra M. Untrojb on
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Hi María Victoria
As some of the participants I had not listen about crowdsourcing before.
It sounds very interest and as so many new concepts it is one more that couldprobably help us to get a suitable procedure to aply for solving different kinds of disputes
Regards,
MARIA VICTORIA MARUN said:Hi, welcome to this Fórum. We would like to invite you to think about a new and interesting topic. The Crowdsourcing as a possibility in order to get a suitable dispute resolution procedure. What do you think about this?? Have you known something about crowdsourcing until now??
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I wonder if we will increasingly see the use of crowd input and decision making in the digital sphere whether or not it is formally called ODR. It seems to raise some very interesting questions about how it can expand the possibilities for more innovative solutions, more positive dialogue and input from a broader section of people to lead to wiser solutions and ones that are more popular or supported by a wider range of people. At the same time, it seems that it also can raise risks for some more than others: those with less to lose can put out their ideas and those with more to lose might be hesitant to do so; could this result in not the 'best ideas' emerging but those of the most powerful or popular. Crowdsourcing has already been critiqued for undermining hard won labor laws (ie: minimum wage) and standards of pay and practice (for creative artists) and resulting in free labor for capital. What types of mechanisms might help ODR foster the best uses of crowdsourcing while avoiding pitfalls?
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