Healthcare Conflict Resolution Training

The Joint Commission requires that hospitals explicitly identify processes for resolving conflicts in health care organizations. Additionally, the field of bioethics now endorses Bioethics Mediation as a core competency for ethics consultants. This training provides basic skills for addressing conflict throughout healthcare, and is appropriate for administrators, physicians, nurses, ethics committee members, in-house legal counsel, health lawyers, chaplains, social workers, patient advocates, risk managers, security staff and others. For additional information contact Haavi Morreim.

Conflict Resolution and Bioethics Mediation Training for Healthcare

June 12-14, 2014 - Tuition: $875
Training in Memphis, Tennessee
CLICK HERE TO REGISTER

Day One

Morning: 8:00am – 12:15pm

Introductions
Basics of Conflict, Basics of Mediation
Mediation versus Arbitration
Mediator's Toolbox, Part I

Afternoon: 1:00pm – 5:30pm

Mediator's Toolbox, Part II
Overview of the mediation process
Specific Process Steps: Demonstration Mediation
Premediation, Orientation and Setting the Agenda

Day Two

Morning: 8:00am – 12:15pm

Review, Questions
Mock Mediation Case #1
Debrief
Intermezzo: High-Conflict Personalities
Mock Mediation Case #2
Debrief

Afternoon: 1:00pm – 5:30pm

Mock Mediation Case #3
Debrief
Intermezzo: Culture
Mock Mediation Case #4
Debrief

Day Three

Morning: 8:00am – 12:15pm

Review, Questions
Mock Mediation Case #5
Debrief
Intermezzo: Impasse; The Reluctant Participant
Mock Mediation Case #6
Debrief

Afternoon: 1:00pm – 5:30pm

Mock Mediation Case #7
Debrief
Intermezzo: Confidentiality, High Emotions, Related Issues
Mock Mediation Case #8
Debrief