Mediation Skills in the Workplace - Houston, TX - September 19-23, 2011- Cost:  1200.00 (1100.00 Early bird)

Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.  This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.

Generational Mix and Diversity in the Workplace – Portland, OR - May 3-4, 2011- 350.00 (300.00 Early bird)

All organizations are experiencing a new challenge these days. For the first time in history, there are four distinct generations in the workforce, each with different expectations, traits, characteristics, values, and work styles. This course is designed to help you meet the challenges of understanding how and why these differences manifest in the workplace today. This interactive two-day program will examine how you and your organization can bridge these generational gaps to best meet the needs of both organizations and employees, and how you can use this knowledge and understanding to enhance your organization and the collective bargaining process. 

 Labor-Management Negotiations – San Diego, CA - June 13 – 16, 2011 –$1200.00 (1100.00 Earlybird)

This dynamic and interactive negotiation workshop focuses on best practices and techniques needed for 21^st century contract negotiations, problem-solving, grievance handling, EEO matters and labor-management disputes. Develop the negotiation style that's right for you. This interactive workshop focuses on techniques for 21^st century contract negotiations. The workshop covers traditional and interest-based negotiations. The workshop will teach participants how to negotiate collective bargaining agreements.

Facilitation Skills - Seattle, WA - October 12-14, 2011 900.00 (800.00 Early bird)

Facilitation skills have become a core competency for effective workplace leaders. Whether you are a manager, union representative, supervisor, HR professional or team leader this course will provide you with the knowledge and skills needed to facilitate group activities. If you want meetings that are both productive and time efficient this highly-interactive class is for you. Experienced Federal Mediators will serve as your coaches as you learn and practice the techniques needed to enable groups to reach appropriate and positive outcomes.

FMCS Institute for Conflict Management

2001 6^th Avenue Suite # 2500

Seattle, WA 98121

206-553-2773

llee@fmcs.gov

www.fmcs.gov