According to the European Commission website - http://goo.gl/2WEXJe - when consumers have a problem with a trader regarding a product or service they bought, they should soon be able to settle their dispute out-of-court through an Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) procedure.

The ODR platform will be operational Monday, February 15, 2016 - http://goo.gl/f6AUSR