Dealing with Difficult People -Washington, DC- March 1, 2011 - $ 150.00

The one day program is designed to provide an opportunity to learn more effective strategies for relating to different types of difficult work styles—both management and co-worker styles.  The program also includes a review of the components of interpersonal communication including attending skills, responding skills and assertive responses, as well as an assessment of the participant’s conflict management style.

 *** The FMCS Institute is offering 2 exciting new courses - Dealing with Difficult People, March 1, 2011, also offered “Ensuring a Healthy Workplace March 2-3, 2011”.  Take both courses and save $50.00 Call for registration information ***

Lynda Lee - FMCS Institute

206-553-2773 - llee@fmcs.gov